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Critical factors in software outsourcing: a pilot study

Published: 05 November 2004 Publication History

Abstract

This report aims to present the critical factors in outsourcing relationships. This study analyses the vendors' views on managing outsourcing relationships. We designed this empirical study from our previous literature survey. Here, we analyze data collected in two interviews through categorization techniques. Our findings suggest the importance of process, communication, trust, value addition, consistency and financial benefits. Our findings also highlight a few difficulties in outsourcing relationships. We also detail the research methods used in this short empirical study. We explain the research approaches undertaken for data collection, and data analysis.

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    cover image ACM Conferences
    WISER '04: Proceedings of the 2004 ACM workshop on Interdisciplinary software engineering research
    November 2004
    96 pages
    ISBN:1581139888
    DOI:10.1145/1029997
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    Published: 05 November 2004

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    Author Tags

    1. critical factors
    2. relationships
    3. software outsourcing

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    • (2017)Facilitating CollaborationInternational Journal of e-Collaboration10.4018/IJeC.201707010213:3(22-38)Online publication date: 1-Jul-2017
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