Putting systems into place: a qualitative study of design requirements for location-aware community systems

ABSTRACT

We present a conceptual framework for location-aware community systems and results from two studies of how <i>socially-defined places</i> influence people's information sharing and communication needs.

The first study identified a relationship between people's familiarity with a place and their desire for either stable or dynamic place-related information. The second study explored the utility of various system features highlighted by our conceptual framework. It clarified the role of place information in informal social interaction; it also showed that people valued, and were willing to provide information such as ratings, comments, and event records relevant to a place.

These preliminary findings have important implications for the design of location-aware community systems. In particular, they suggest that such systems must integrate information about places with data about users' personal routines and social relationships.

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Index Terms

• Human-centered computing

  • Collaborative and social computing

    • Collaborative and social computing theory, concepts and paradigms

      • Computer supported cooperative work

• Social and professional topics

  • Professional topics

    • Computing and business

      • Computer supported cooperative work