skip to main content
10.1145/1056808.1056846acmconferencesArticle/Chapter ViewAbstractPublication PageschiConference Proceedingsconference-collections
Article

Improving user interaction with spoken dialog systems via shaping

Published: 02 April 2005 Publication History

Abstract

Speech-based interfaces offer the promise of simple human-computer communication, yet the current state-of-the-art often produces inefficient interactions. Many inefficiencies are caused by understanding or recognition errors. Such errors can be minimized by designing interaction protocols in which users are required to speak in a standardized way, but this requirement presents additional difficulties: this way of speaking can be unnatural for users, and in order to learn the standardized interface, users must spend time in tutorial mode rather than in task mode. I propose a strategy of shaping that helps users adapt their interaction to match what the system understands best, thereby reducing the chance for misunderstandings and improving interaction efficiency.

References

[1]
Shneiderman, B. Natural Vs. Precise Concise Languages for Human Operation of Computers: Research Issues and Experimental Approaches. Proc. ACL 1980, 139--141.
[2]
Jackson, M.D. Constrained Languages Need Not Constrain Person/Computer Interaction. SIGCHI Bulletin 15, 2--3 (1983), 18--22.
[3]
Hendler, J.A. and Michaelis, P.R. The Effects of Limited Grammar On Interactive Natural Language. Proc. CHI 1983, ACM Press (1983), 190--192.
[4]
Sidner, C. and Forlines, C. 2002. Subset Languages for Conversing with Collaborative Interface Agents. Proc. ICSLP 2002, 281--284.
[5]
Matarazzo, J.D., Weitman, M., Saslow, G. and Weins, A.N. Interviewer influence on duration of interviewee speech. Journal of Verbal Learning and Verbal Behavior 1 (1963), 451--458.
[6]
Zoltan-Ford, E. How to get people to say and type what computers can understand. International Journal of Man-Machine Studies 34 (1991), 527--547.
[7]
Brennan, S.E. Lexical entrainment in spontaneous dialog. Proc. ISSD 1996, 41--44.
[8]
Tomko, S. Speech Graffiti: Assessing the User Experience. CMU LTI Tech Report CMU-LTI-04-185, 2004. www.cs.cmu.edu/~stef/papers/mthesis.ps

Cited By

View all
  • (2018)Searching for the Model of Common Ground in Human-Computer DialogueProceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)10.1007/978-3-319-96059-3_4(33-42)Online publication date: 5-Aug-2018
  • (2016)Is Spoken Language All-or-Nothing? Implications for Future Speech-Based Human-Machine InteractionDialogues with Social Robots10.1007/978-981-10-2585-3_22(281-291)Online publication date: 25-Dec-2016

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences
CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems
April 2005
1358 pages
ISBN:1595930027
DOI:10.1145/1056808
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 April 2005

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. speech recognition
  2. spoken dialog systems

Qualifiers

  • Article

Conference

CHI05
Sponsor:

Acceptance Rates

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

Upcoming Conference

CHI 2025
ACM CHI Conference on Human Factors in Computing Systems
April 26 - May 1, 2025
Yokohama , Japan

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)2
  • Downloads (Last 6 weeks)0
Reflects downloads up to 15 Feb 2025

Other Metrics

Citations

Cited By

View all
  • (2018)Searching for the Model of Common Ground in Human-Computer DialogueProceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)10.1007/978-3-319-96059-3_4(33-42)Online publication date: 5-Aug-2018
  • (2016)Is Spoken Language All-or-Nothing? Implications for Future Speech-Based Human-Machine InteractionDialogues with Social Robots10.1007/978-981-10-2585-3_22(281-291)Online publication date: 25-Dec-2016

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Figures

Tables

Media

Share

Share

Share this Publication link

Share on social media