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Designing public government web sites

Published: 02 April 2005 Publication History

Abstract

Public government web sites offer a promise of quick, convenient, and easy access to information and services. This has led many governments to push for an unprecedented move of publications, forms, and other information and services to this medium. There are many design challenges in developing public government web sites. In this SIG we aim to identify these challenges and discuss lessons learned. We will concentrate in two areas: supporting safety and communities, and user-centered design. In our discussion, we plan to touch on issues such as trust, information transparency, information relevance, community support, user-centered design techniques, stakeholders, legal requirements, and universal access. We expect attendees will be either involved in the design of government web sites or interested in a discussion of these issues. The SIG's activities will be organized to maximize input from all attendees.

References

[1]
Europe's Information Society. (2004). About eGovernment. Retrieved December 28, 2004 from http://europa.eu.int/information_society/activities/egovernment_research/about_us/index_en.htm
[2]
Karvonen, K. (2000). The Beauty of Simplicity. In Proceedings of the 2000 Conference on Universal Usability. ACM Press, pp. 85-90.
[3]
Locke, J., Dunn, J., Grant R.W., & Shapiro, I. (2003). Two Treatises of Government and A Letter Concerning Toleration. Yale University Press, New Haven, Connecticut, 2003.
[4]
National Geographic (2004). Roper Geographic Survey 2002. Retrieved December 27, 2004 from http://www.nationalgeographic.com/geosurvey/
[5]
People's Daily Online (2001). Beijing to Set Up E-Government to Realize On-line Office Work. Retrieved December 28, 2004 from http://www.china.org.cn/english/CAS-e/6279.htm
[6]
The President's eGov Initiative. (2004). About E-Gov. Retrieved December 28, 2004 from http://www.whitehouse.gov/omb/egov/about_backgrnd.htm

Cited By

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  • (2020)Designing Technologies for Community PolicingExtended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3334480.3383021(1-9)Online publication date: 25-Apr-2020
  • (2012)Examining technology that supports community policingProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2207676.2208595(1371-1380)Online publication date: 5-May-2012
  • (2008)Participatory User Centered Design Techniques for a Web Information System for Stroke2008 International Symposium on Communications and Information Technologies10.1109/ISCIT.2008.4700254(557-562)Online publication date: Oct-2008

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cover image ACM Conferences
CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems
April 2005
1358 pages
ISBN:1595930027
DOI:10.1145/1056808
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 April 2005

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Author Tags

  1. communities
  2. safety
  3. usability
  4. web sites

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Cited By

View all
  • (2020)Designing Technologies for Community PolicingExtended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3334480.3383021(1-9)Online publication date: 25-Apr-2020
  • (2012)Examining technology that supports community policingProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2207676.2208595(1371-1380)Online publication date: 5-May-2012
  • (2008)Participatory User Centered Design Techniques for a Web Information System for Stroke2008 International Symposium on Communications and Information Technologies10.1109/ISCIT.2008.4700254(557-562)Online publication date: Oct-2008

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