Article

A quality framework for web site quality: user satisfaction and quality assurance

Authors:

Brian Kelly,

Richard VidgenAuthors Info & Claims

WWW '05: Special interest tracks and posters of the 14th international conference on World Wide Web

Pages 930 - 931

https://doi.org/10.1145/1062745.1062803

Published: 10 May 2005 Publication History

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Abstract

Web site developers need to use of standards and best practices to ensure that Web sites are functional, accessible and interoperable. However many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of end user and developer perspectives.

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Barnes, S., and Vidgen, R. An Integrative Approach to the Assessment of E-Commerce Quality, Journal of Electronic Commerce Research, 2002, 3(3): 114--127.

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Barnes, S., & Vidgen, R. (2003), Interactive E-Government: Evaluating the Web Site of the UK Inland Revenue. Journal of Electronic Commerce in Organizations, 2(1), 22pp.

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WebQual home page. http://www.webqual.co.uk/

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Kelly, B., Guy, M. and James, H. Developing A Quality Culture For Digital Library Programmes, Informatica Vol. 27 (3) Oct 2003. ISSN 0350-5596. http://www.ukoln.ac.uk/qa-focus/documents/papers/eunis-2003/

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Kelly, B. Improving the Quality of Your HTML. Ariadne, 38, Jan 2004. http://www.ariadne.ac.uk/issue38/web-focus/

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Cited By

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Vimala DVasantha SShanmathi A(2024)Assessing Sustainable Development of e-Government Services Towards Citizen Satisfaction Through Continuous Improvement ApproachTransforming Public Services—Combining Data and Algorithms to Fulfil Citizen’s Expectations10.1007/978-3-031-55575-6_4(107-130)Online publication date: 5-May-2024
https://doi.org/10.1007/978-3-031-55575-6_4
Papadomichelaki XKoutsouris VKonstantinidis DMentzas G(2013)An Analytic Hierarchy Process for the Evaluation of E-Government Service QualityInternational Journal of Electronic Government Research10.4018/jegr.20130101029:1(19-44)Online publication date: 1-Jan-2013
https://doi.org/10.4018/jegr.2013010102
Halaris CMagoutas BPapadomichelaki XMentzas G(2007)Classification and synthesis of quality approaches in e‐government servicesInternet Research10.1108/1066224071082805817:4(378-401)Online publication date: 21-Aug-2007
https://doi.org/10.1108/10662240710828058

Index Terms

A quality framework for web site quality: user satisfaction and quality assurance
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
2. Social and professional topics
  1. User characteristics
    1. People with disabilities

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Published In

WWW '05: Special interest tracks and posters of the 14th international conference on World Wide Web

May 2005

454 pages

ISBN:1595930515

DOI:10.1145/1062745

Conference Chairs:
Allan Ellis
Southern Cross University, Australia
,
Tatsuya Hagino
Keio University, Japan
,
Program Chairs:
Fred Douglis
IBM Research
,
Prabhakar Raghavan
Verity, Inc.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

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Published: 10 May 2005

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Vimala DVasantha SShanmathi A(2024)Assessing Sustainable Development of e-Government Services Towards Citizen Satisfaction Through Continuous Improvement ApproachTransforming Public Services—Combining Data and Algorithms to Fulfil Citizen’s Expectations10.1007/978-3-031-55575-6_4(107-130)Online publication date: 5-May-2024
https://doi.org/10.1007/978-3-031-55575-6_4
Papadomichelaki XKoutsouris VKonstantinidis DMentzas G(2013)An Analytic Hierarchy Process for the Evaluation of E-Government Service QualityInternational Journal of Electronic Government Research10.4018/jegr.20130101029:1(19-44)Online publication date: 1-Jan-2013
https://doi.org/10.4018/jegr.2013010102
Halaris CMagoutas BPapadomichelaki XMentzas G(2007)Classification and synthesis of quality approaches in e‐government servicesInternet Research10.1108/1066224071082805817:4(378-401)Online publication date: 21-Aug-2007
https://doi.org/10.1108/10662240710828058

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User Expectations and Rankings of Quality Factors in Different Web Site Domains

Web metrics for managing quality and auditing Croatian hotel web sites: cluster analysis

A practical approach to the assessment of quality in use of corporate web sites

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