A survey of e-government business models in the Netherlands

ABSTRACT

As most countries are moving their public services online, governments are trying different business models to harness the Internet for service delivery improvement. Yet, it is not entirely clear what value-added aspects should be included and what a business model brings to the governments. This paper examines the current state of development of e-government business models in Netherlands at the municipality level and identifies recommendation to further expand these business models.First, we examined a sample of websites to identify the underlying business models, and then we compared it with references to business models in the e-commerce literature. The cross referencing aimed to refine our search and to bring as an initial number of e-government business models. Next, we surveyed the status of e-government business models around the port of Rotterdam based on our current understanding of business models. Against this, we then proposed recommendations, which should result in e-government business models. These recommendations aim to help governments design the next generation of e-government business models not only to increase efficiency but also to pump prime new technological development and to enlarge wider social participation.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.1 Systems and Information Theory

Additional Classification:
  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Government

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.4 System Management

General Terms:
Design, Economics, Management, Performance

Keywords:
business models, customer value, developments, e-government, website survey