Article

Motives in the design of public e-services. The example of quasi-markets for education

Author:

Agneta RanerupAuthors Info & Claims

CC '05: Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility

Pages 89 - 98

https://doi.org/10.1145/1094562.1094573

Published: 20 August 2005 Publication History

Abstract

In this article public e-services are viewed as electronic markets for public services constructed by human actors, here denominated as 'electronic market makers.' Through this study the market makers' motives or rationalities in the design of electronic markets are investigated using the quasi-market for education in Sweden as an example. Electronic market makers in quasi-markets are involved in processes driven by economic and service motives as well as networking, institutional and ideological ones. The view of public e-services as an instance of market construction and the motives with their respective characteristics add new dimensions to the standard view of public e-services design and provision.

References

[1]

Bar, F. The construction of marketplace architecture, in Tracking a transformation: E-commerce in the time of competition in industries. Brooking Institute Press, 2001.

[2]

Barry, A. and Slater, D. Introduction: The technological economy. Economy and Society 31 2 (2002), 175--193.

[3]

Bellamy, C., and Taylor, J. A. Governing in the information age. Open University Press, Buckingham, 1998.

[4]

Brooke, C. What does it mean to be 'critical' in IS research? Journal of Information Technology 17, (2002), 49--57.

[5]

Callon, M. Introduction: The Embeddedness of economic markets in economics, in The Laws of the markets. Callon, M. (ed.). Blackwell Publishers/The Sociological Review, Oxford, 1998, pp. 1--57.

[6]

Callon, M., Méadel, C., and Rabeharisoa, V. The economy of qualities. Economy and Society 31, 2 (2002), 194--217.

[7]

Chadwick, A., and May, C. Interaction between states and citizens in the age of the Internet: "e-Government" in the United States, Britain, and the European Union. Governance: An International Journal of Policy, Administration, and Institutions, 16, 2 (2003), 271--300.

[8]

Devadoss, P., Pan, S., and Huang, J. Structurational analysis of e-government initiatives: a case study of SCO, Decision Support Systems 34 (2003), 253--269.

[9]

Finger, M., and Pécout, G. From E-government to E-governance? Towards a model of E-governance, Electronic Journal of E-Government 1 (2003). 1--10.

[10]

Flak, L., and Rose, J. Stakeholder governance: Adapting stakeholder theory to the E-government field, in Proceedings of the Second Workshop on Electronic Government (Copenhagen, February 2005). Copenhagen Business School, 2005.

[11]

Flyvbjerg, B. Rationality and power. Bind 1. The science of the real {Rationalitet og magt. Bind 1. Det konkretes videnskab} (1991). Akademisk Forlag, Odense.

[12]

GR WWW.Indranet.nu. Information sheet. GR, Göteborg.

[13]

Grubb, W. N. Who am I: The inadequacy of career information in the information age. OECD, Paris.

[14]

Heeks, R. Reinventing government in the information age, in Reinventing government in the information age. Heeks, R. (ed.), Routledge, London, 1999, pp. 9--21.

[15]

Kahn, C. E. Design and implementation of an Internet-based health information resource. Computer Methods and Programs in Biomedicine 63 (2000), 85--97.

[16]

Klecun, E. Conducting critical research in information systems: Can Actor-Network theory help?, in: Information systems research. Relevant theory and informed practice. Kaplan, B, Truex III, D., Wastell, D., Wood-Harper, T, De Gross, J. (eds.). Kluwer, Boston, 2004, pp. 259--274.

[17]

Law, B. (1999). Career-learning space: newDOTS thinking for careers education. British Journal for Guidance & Councelling 27, 1 (1999), 35--55.

[18]

Le Grand, J., and Bartlett, W. Introduction, in Quasi-Markets and Social Policy. Le Grand, J. and Bartlett, W. (Eds.), Macmillan, London, 1993, pp. 1--12.

[19]

Nacka municipality. E-Municipalities --- the road to effective and service for municipalities{e-Kommunikation --- vägen till en effektiv och serviceinriktad kommun} (2003) Nacka municipality, Nacka.

[20]

Norén, L. Quasi-markets and IT {Offentliga marknader och IT}, in Electronic Government, Electronic Democracy. Visions, Reality, and Future {Elektronisk förvaltning, elektronisk demokrati. Visioner, verklighet, vidareutveckling}. Grönlund, Å., and Ranerup, A. (eds.), Studentlitteratur, Lund, 2001, pp. 229--253.

[21]

Ranerup, A. Internet-based guidance in quasi-markets for public services. International Journal for Educational and Vocational Guidance 4 (2004), 43--60.

[22]

Sharma, S. K., and Gupta, J. Building blocks of an E-government --- A framework. Journal of Electronic Commerce in Organizations 1, 4 (2003), 1--15.

[23]

SOU (2001). Careerguidance.se.nu {Karriärvägledning.se.nu}(SOU 2001:45, Swedish Government Official Reports) (2001). Fritzes, Stockholm.

[24]

Swedish Statue Book. The Swedish School Act {Skollagen} (1985:1100). Utbildningsdepartementet, Stockholm.

[25]

Standing, C., Stockdale, R., and Tellefsen, B. (2003). The role and significance of the electronic market maker, in Proceedings of the 16th Bled eCommerce Conference on eTransformation. Bled, Slovenia.

[26]

Tambouris, E., and Spanos, E. An architecture for integrated public service delivery based on life-events. Electronic Markets 12, 4 (2002), 281--288.

[27]

Timmers, P. Electronic commerce. Strategies and models for business-to-business trading. John Wiley & Sons Ltd, London, 2002.

Digital Library

[28]

Vandenberghe, V. Combining market and bureaucratic control in education: An answer to market and bureaucratic failure? Comparative Education 35, 3, 271--183.

[29]

Warkentin, M., Geffen, D., Pavlou, P., and Rose, G. (2002). Encouraging citizen adoption of e-government by building trust. Electronic Markets 12, 3 (2002), 157--162.

[30]

Watts, A. G. Computers in guidance, in Rethinking Careers Education and Guidance. Theory, Policy and Practice. A. Watts et al. (eds.). Routledge, London, 1996, pp. 269--282.

[31]

Wimmer, M. Integrated service modelling for online onestop government. Electronic Markets 12, 3 (2002), 149--156.

Cited By

Husnain AAvdic A(2018)Identifying the Contemporary Status of E-Service Sustainability ResearchSustainable Development10.4018/978-1-5225-3817-2.ch022(467-485)Online publication date: 2018
https://doi.org/10.4018/978-1-5225-3817-2.ch022
Saleemi MAnjum MRehman M(2017)eServices Classification, Trends, and Analysis: A Systematic Mapping StudyIEEE Access10.1109/ACCESS.2017.27662875(26104-26123)Online publication date: 2017
https://doi.org/10.1109/ACCESS.2017.2766287
Hapsara MImran ATurner T(2017)Beyond Organizational Motives of e-Government AdoptionProcedia Computer Science10.1016/j.procs.2017.12.166124:C(362-369)Online publication date: 1-Jan-2017
https://dl.acm.org/doi/10.1016/j.procs.2017.12.166

Recommendations

Citizenship, trust, and behavioural intentions to use public e-services

An empirical study conducted to identify determinants of user acceptance for e-government services in Lebanon.The model examines the relationship of two independent variables, active citizenship and trustworthiness, with a dependent variable, ...
How are citizens' public service choices supported in quasi-markets?

Many countries have introduced citizens' choice in education, healthcare, elder care, and public pensions.We examine 14 Swedish cases of Web-based decision support for choice in these areas.The available decision support is inconsistent with the ...
What do we know about public e-services customers?: results of a pilot study in St.-Petersburg
EGOSE '16: Proceedings of the International Conference on Electronic Governance and Open Society: Challenges in Eurasia

The paper presents the results of a preliminary pilot study on the public services customers in St. Petersburg with the focus on their attitudes towards the public e-services. The paper reveals main factors, influencing the intention of customers to use ...

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences

CC '05: Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility

August 2005

218 pages

ISBN:1595932038

DOI:10.1145/1094562

Editors:
Olav W. Bertelsen
University of Aarhus, Denmark
,
Niels Olof Bouvin,
Peter G. Krogh
Aarhus School of Architecture, Denmark
,
Morten Kyng
University of Aarhus, Denmark

Copyright © 2005 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 20 August 2005

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Article

Conference

Aarhus05

Aarhus05: 4th Aarhus Conference 2005 - Critical Computing; between Sense and Sensibility

August 20 - 24, 2005

Aarhus, Denmark

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

3
Total Citations
View Citations
564
Total Downloads

Downloads (Last 12 months)0
Downloads (Last 6 weeks)0

Reflects downloads up to 03 Mar 2025

Other Metrics

View Author Metrics

Citations

Cited By

Husnain AAvdic A(2018)Identifying the Contemporary Status of E-Service Sustainability ResearchSustainable Development10.4018/978-1-5225-3817-2.ch022(467-485)Online publication date: 2018
https://doi.org/10.4018/978-1-5225-3817-2.ch022
Saleemi MAnjum MRehman M(2017)eServices Classification, Trends, and Analysis: A Systematic Mapping StudyIEEE Access10.1109/ACCESS.2017.27662875(26104-26123)Online publication date: 2017
https://doi.org/10.1109/ACCESS.2017.2766287
Hapsara MImran ATurner T(2017)Beyond Organizational Motives of e-Government AdoptionProcedia Computer Science10.1016/j.procs.2017.12.166124:C(362-369)Online publication date: 1-Jan-2017
https://dl.acm.org/doi/10.1016/j.procs.2017.12.166

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Figures

Tables

Media

View Table of Conten