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View all- vanDijk Nvan derSluis E(2008)To Pool or Not to Pool in Call CentersProduction and Operations Management10.3401/poms.1080.002917:3(296-305)Online publication date: 1-May-2008
- Bhandari AScheller-Wolf AHarchol-Balter M(2008)An Exact and Efficient Algorithm for the Constrained Dynamic Operator Staffing Problem for Call CentersManagement Science10.1287/mnsc.1070.081954:2(339-353)Online publication date: Feb-2008