An extension of the UTAUT model with e-quality, trust, and satisfaction constructs

ABSTRACT

This research seeks to validate a comprehensive model of quality in the context of e-business systems. It also extends the UTAUT model with e-quality, trust, and satisfaction constructs. The proposed model brings together extant research on systems and data quality, trust, and satisfaction and provides an important cluster of antecedents to eventual technology acceptance via constructs of behavioral intention to use and actual system usage.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.4 Hypertext/Hypermedia
          Subjects: Architectures

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.4 Hypertext/Hypermedia
          Subjects: User issues; Navigation

General Terms:
Design, Management, Performance

Keywords:
e-business systems, intention to use, quality, unified theory of acceptance and use of technology