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How can rhetoric and argumentation help us make the case for UCD?

Published: 21 April 2006 Publication History

Abstract

When making the case for user-centered design (UCD), the HCI field tends to rely on an objective approach, such as cost justification, to speak for itself. However, this approach may not be enough to garner support for decisions ranging from implementing a certain design to adhering to a UCD process. Promising sources for enhancements to an objective approach are rhetoric and argumentation. One purpose of this SIG is to explore how rhetoric and argumentation can help advance the case for UCD on organizational and project levels in various contexts and organizations. As a catalyst for discussion among SIG attendees, this abstract describes examples of using rhetoric and argumentation in three contexts: boutique consultancy, in-house consultancy for large corporation, and research-oriented federal agencies. Another purpose of this SIG is to establish a community of people interested in using rhetoric and argumentation to augment their communication approach when making the case for UCD.

References

[1]
Dray, S., Karat, C., Rosenberg, D., Siegel, D., and Wixon, D. 2005. Is ROI an effective approach for persuading decision-makers of the value of user-centered design? Ext. Abstracts CHI 2005, ACM Press (2005), 1168--1169.
[2]
Yeats, D., Carter, L. The Role of the Highlights Video in Usability Testing: Rhetorical and Generic Expectations. Technical Communication 12, 2 (2005), 156--162.
[3]
Porter, J. Audience and Rhetoric. Prentice-Hall, Englewood Cliffs, NJ, USA, 1992.
[4]
Zarefsky, D. Argumentation: The Study of Effective Reasoning. The Teaching Company, Chantilly, VA, USA, 2001.

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  • (2023)Towards Improving the Efficacy of Windows Security Notifier for Apps from Unknown Publishers: The Role of RhetoricHCI for Cybersecurity, Privacy and Trust10.1007/978-3-031-35822-7_8(101-121)Online publication date: 9-Jul-2023

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cover image ACM Conferences
CHI EA '06: CHI '06 Extended Abstracts on Human Factors in Computing Systems
April 2006
1914 pages
ISBN:1595932984
DOI:10.1145/1125451
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 21 April 2006

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Author Tags

  1. ROI
  2. argumentation
  3. context
  4. ethics
  5. justification
  6. persuasion
  7. return on investment
  8. rhetoric
  9. strategy

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CHI06
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CHI06: CHI 2006 Conference on Human Factors in Computing Systems
April 22 - 27, 2006
Québec, Montréal, Canada

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Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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View all
  • (2023)Towards Improving the Efficacy of Windows Security Notifier for Apps from Unknown Publishers: The Role of RhetoricHCI for Cybersecurity, Privacy and Trust10.1007/978-3-031-35822-7_8(101-121)Online publication date: 9-Jul-2023

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