Cited By
View all- Zhang Z(2011)Customer knowledge management and the strategies of social softwareBusiness Process Management Journal10.1108/1463715111110559917:1(82-106)Online publication date: 8-Feb-2011
Using the balanced scorecard process to compute the value of software applications
Pages 881 - 884
Abstract
This paper describes a method that will provide practical help for IT managers and other enterprise executives who want to determine the value of their software projects. A set of measures is described that can help the IT manager determine the value of IT projects, either at the time a project is initiated or at the time the project is operational. This paper identifies relevant performance measures used in the balanced scorecard process and then maps them to IT benefits: which are categorized by strategic, informational, and transactional dimensions. The appropriate measure can be identified and value quantified based upon the expected IT benefit.
References
[1]
Aldag, R.J. and Power, D.J. "An empirical assessment of computer-assisted decision analysis," Decision Sciences, Vol. 17, No. 4, pp. 572--588, Fall 1986.
[2]
Brynjolfsson, E. "The productivity paradox of information technology," Communications of the ACM, Vol. 36, No. 12, pp. 67--77, December 1993.
[3]
Brynjolfsson, E. and Hitt, L.M. "Lost? firm-level evidence on the returns to information systems spending," Management Science, Vol. 42, No. 4, pp. 541--558, April 1996.
[4]
Counihan, A., Finnegan, P., and Sammon, D. "Towards a framework for evaluating investments in data warehousing," Information Systems Journal, 12, pp. 321--338, 2002.
[5]
Dedrick, J., Gurbaxani, V., and Kraemer, K.L. "Information technology and economic performance: a critical review of the empirical evidence," ACM Computing Surveys, Vol. 35, No. 1, pp. 1--28, March 2003.
[6]
Fuerst W.L. and Cheney, P.H. "Factors affecting the perceived utilization of computer-based decision support systems in the oil industry," Decision Sciences, Vol. 13, No. 4, pp. 554--569, October 1982.
[7]
Grabowski, M. and Sanborn, S.D. "Evaluation of embedded intelligent real-time systems," Decision Sciences, Vol. 32, No. 1, pp. 95--123, Winter 2001.
[8]
Kaplan, R.S. and Norton, D.P. The Balanced Scorecard: Translating Strategy into Action. Massachusetts: Harvard Business School Press, 1996.
[9]
Kaplan, R.S. and Norton, D.P. The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Massachusetts: Harvard Business School Press, 2001.
[10]
King, J.L. and Schrems, E.L. "Cost-benefit analysis in information systems development and operation," ACM Computing Surveys, Vol. 10, No. 1, pp. 19--34, March 1978.
[11]
Mirani, R. and Lederer, A.L. "An instrument for assessing the organizational benefits of IS projects," Decision Sciences, Vol. 29, No. 4, pp. 803--838, Fall 1998.
[12]
Murphy, K.E. and Simon, S.J. "Intangible benefits valuation in ERP projects," Information Systems Journal, 12, pp. 301--320, 2002.
[13]
Mukhopadhyay, T., Rajiv, S. and Srinivasan, K. "Information technology impact on process output and quality," Management Science, Vol. 43, No. 12, pp. 1645--1659, December 1997.
[14]
Niven, P.R. Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results. New York: John Wiley & Sons, Inc., 2002.
[15]
Niven, P.R. Balanced Scorecard Step-By-Step: for Government and Nonprofit Agencies. New Jersey: John Wiley & Sons, Inc., 2003.
[16]
Sethi, V. and King, W.R. "Development of measures to assess the extent to which an information technology application provides competitive advantage," Management Science, Vol. 40, No. 12, pp. 1601--1627, December 1994.
[17]
Sharda, R., Barr, S.H., and McDonnell, J.C. "Decision support system effectiveness: a review and an empirical test," Management Science, Vol. 34, No. 2, pp. 139--159, February 1988.
Index Terms
- Using the balanced scorecard process to compute the value of software applications
Recommendations
A Balanced Scorecard Approach in Assessing IT Value in Healthcare Sector: An Empirical Examination
Healthcare sector indicates human-based and knowledge-intensive property. Massive IT investments are necessary to maintain competitiveness in this sector. The justification of IT investments is the major concern of senior management. Empirical studies ...
Fostering a High-Performance Culture in Offshore Software Engineering Teams Using Balanced Scorecards and Project Scorecards
ICGSE '11: Proceedings of the 2011 IEEE Sixth International Conference on Global Software EngineeringIndia is a preferred location for global software development. To be successful in India over the long run, captive units of multinational corporations (MNCs) need to overcome several challenges. For example, they must be able to attract and retain ...
An Information Security Performance Measurement Tool for Senior Managers: Balanced Scorecard Integration for Security Governance and Control Frameworks
AbstractAs organizations have become increasingly reliant on information systems, senior managers are keen in assessing the progress of implemented information security strategies. Although the balanced scorecard approach has been suggested for security ...
Comments
Information & Contributors
Information
Published In
May 2006
1110 pages
ISBN:1595933751
DOI:10.1145/1134285
- General Chair:
- Leon J. Osterweil,
- Program Chairs:
- Dieter Rombach,
- Mary Lou Soffa
Copyright © 2006 ACM.
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]
Sponsors
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 28 May 2006
Check for updates
Author Tags
Qualifiers
- Article
Conference
Acceptance Rates
Overall Acceptance Rate 276 of 1,856 submissions, 15%
Upcoming Conference
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- View Citations1Total Citations
- 1,249Total Downloads
- Downloads (Last 12 months)6
- Downloads (Last 6 weeks)0
Reflects downloads up to 05 Mar 2025
Other Metrics
Citations
Cited By
View all- Zhang Z(2011)Customer knowledge management and the strategies of social softwareBusiness Process Management Journal10.1108/1463715111110559917:1(82-106)Online publication date: 8-Feb-2011
View Options
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign in