Integrating semantic web and language technologies to improve the online public administrations services

ABSTRACT

In this paper, we describe how domain ontologies are used in a dialogue system guiding the user to access web public administration contents. The current implementation of the system supports speech (through the telephone) and text mode in different languages (English, Spanish, Catalan and Italian).

REFERENCES

• 1: Dupriez, C. Multilingual Vocal Access to Databases: the Central Role of Ontology Management in VocaBase. Sixth International Protégé Workshop, England, 2003.
• 2: Milward, D., Beveridge, M. Ontology-Based Dialogue Systems. Third Workshop on Knowledge and Reasoning in Practical Dialogue Systems, 2003.
• 3: Wahlster, W. SmartKom: Symmetric Multimodality in an Adaptive and Reusable Dialogue Shell. Human Computer Interaction Status Conference, 2003.
• 4: Wilcock, G., Jokinen, K. Generating Responses and Explanations from RDF/XML and DAML+OIL. Third Workshop on Knowledge and Reasoning in Practical Dialogue Systems, 2003.

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Natural language

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Voice I/O; User interface management systems (UIMS)

General Terms:
Design, Human Factors, Management

Keywords:
dialogue systems, e-government, ontologies, web usability