Finding experts and their eetails in e-mail corpora

ABSTRACT

We present methods for finding experts (and their contact details) using e-mail messages. We locate messages on a topic, and then find the associated experts. Our approach is unsupervised: both the list of potential experts and their personal details are obtained automatically from e-mail message headers and signatures, respectively. Evaluation is done using the e-mail lists in the W3C corpus.

REFERENCES

• 1: Christopher S. Campbell , Paul P. Maglio , Alex Cozzi , Byron Dom, Expertise identification using email communications, Proceedings of the twelfth international conference on Information and knowledge management, November 03-08, 2003, New Orleans, LA, USA [doi>10.1145/956863.956965]
• 2: Kenricj Mock, An experimental framework for email categorization and management, Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval, p.392-393, September 2001, New Orleans, Louisiana, United States [doi>10.1145/383952.384033]
• 3: Enterprise track, 2005. http://www.ins.cwi.nl/projects/trec-ent/wiki/.
• 4: W3C. The W3C test collection, 2005. http://research.microsoft.com/users/nickcr/w3c-summary.html.
• 5: Steve Whittaker , Candace Sidner, Email overload: exploring personal information management of email, Proceedings of the SIGCHI conference on Human factors in computing systems: common ground, p.276-283, April 13-18, 1996, Vancouver, British Columbia, Canada [doi>10.1145/238386.238530]

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL

Additional Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
      H.3.1 Content Analysis and Indexing
      H.3.3 Information Search and Retrieval
      H.3.4 Systems and Software
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.2 Types of Systems
      H.4.m Miscellaneous

General Terms:
Algorithms, Experimentation, Management

Keywords:
e-mail processing, expert finding, expert search