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Prioritization of enterprise resource planning (ERP) systems success measures: viewpoints of two organizational stakeholder groups

Published: 23 April 2006 Publication History

Abstract

Business organizations worldwide are adopting Enterprise Resource Planning (ERP) systems. A number of studies deliberate the adoption and implementation of ERP, but few investigate the success of the system. To our knowledge, this is the first study of its kind to investigate the perspectives of key organizational stakeholders with respect to the success of their ERP software. Using postal surveys in Finland and Estonia, two small Northern European countries, we obtained empirical data from 44 private organizations in diverse industries. Our objective was to determine whether differences exist between two organizational stakeholder groups (top- and mid-level managers) concerning their prioritization and evaluation of measures relating to the success of their ERP software. Despite their distinct roles and influence, we did not notice any significant statistical differences between the two groups in this regard. However, each group evaluated measures such as "accuracy" and "reliability" differently. This paper discusses the implications of the study for both practice and research.

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cover image ACM Conferences
SAC '06: Proceedings of the 2006 ACM symposium on Applied computing
April 2006
1967 pages
ISBN:1595931082
DOI:10.1145/1141277
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 23 April 2006

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Author Tags

  1. ERP
  2. ERP systems success
  3. evaluation
  4. functional or middle managers
  5. measures
  6. prioritization
  7. stakeholders
  8. top management

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  • (2023)A critical review of cost-benefit analysis for business software investmentsAmerican Journal of Business10.1108/AJB-09-2022-014538:4(229-247)Online publication date: 9-Oct-2023
  • (2017)Benefits and Value of Investments in Information SystemsHandbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry10.4018/978-1-5225-1054-3.ch011(251-262)Online publication date: 2017
  • (2017)Effective ERP adoption processes: the role of project activators and resource investmentsEuropean Journal of Information Systems10.1057/ejis.2012.5122:2(235-250)Online publication date: 19-Dec-2017
  • (2015)Investigating the Effect of Customization on Rework in a Higher Education Enterprise Resource Planning (ERP) Post-Implementation Environment: A System Dynamics ApproachJournal of Information Technology Case and Application Research10.1080/15228053.2015.101475017:1(8-40)Online publication date: 17-Mar-2015
  • (2013)Understanding the Transformation Process Success Factors in Enterprise System ImplementationsInternational Journal of Human Capital and Information Technology Professionals10.4018/jhcitp.20130101024:1(9-21)Online publication date: 1-Jan-2013
  • (2013)Advantages, Limitations, and Solutions in the Use of ERP SystemsEnterprise Resource Planning10.4018/978-1-4666-4153-2.ch039(665-674)Online publication date: 2013
  • (2013)Advantages, Limitations, and Solutions in the Use of ERP SystemsInformation Systems and Technologies for Enhancing Health and Social Care10.4018/978-1-4666-3667-5.ch012(178-188)Online publication date: 2013
  • (2012)Impact of top management team on firm performance in small and medium-sized enterprises adopting commercial open-source enterprise resource planningBehaviour & Information Technology10.1080/0144929X.2010.52802931:9(889-907)Online publication date: 1-Sep-2012
  • (2012)Advantages, Limitations and Solutions in the Use of ERP Systems (Enterprise Resource Planning) – A Case Study in the Hospitality IndustryProcedia Technology10.1016/j.protcy.2012.09.0295(264-272)Online publication date: 2012
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