Corporate wiki users: results of a survey

ABSTRACT

A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear to be sustainable. Users stated three main types of benefits from corporate wikis: enhanced reputation, work made easier, and helping the organization to improve its processes. These benefits were seen as more likely when the wiki was used for tasks requiring novel solutions and the information posted was from credible sources. Users acknowledged making a variety of contributions, which suggests that they could be categorized as "synthesizers" and "adders". Synthesizers" frequency of contribution was affected more by their impact on other wiki users, while adders" contribution frequency was affected more by being able to accomplish their immediate work.

REFERENCES

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
          Subjects: Asynchronous interaction

Additional Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
      H.3.1 Content Analysis and Indexing
          Subjects: Abstracting methods; Indexing methods
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.3 Communications Applications
          Subjects: Computer conferencing, teleconferencing, and videoconferencing
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
          Subjects: Theory and models; Computer-supported cooperative work; Web-based interaction; Synchronous interaction; Collaborative computing; Organizational design

General Terms:
Documentation, Management, Performance

Keywords:
adders, corporate wiki, knowledge contribution, knowledge restructuring, knowledge reuse, survey, synthesizers