Article

Simulation analysis of appointment scheduling in an outpatient department of internal medicine

Authors:

Athula Wijewickrama,

Soemon TakakuwaAuthors Info & Claims

WSC '05: Proceedings of the 37th conference on Winter simulation

Pages 2264 - 2273

Published: 04 December 2005 Publication History

Abstract

Long waiting times for treatment in the outpatient department of internal medicine, followed by short consultations has long been a complaint of patients. This issue is becoming increasingly important in Japan with the progressively aging society. In this context, a discrete event simulation model to examine various appointment schedules in a mixed-patient type environment in an outpatient department of a general hospital was developed. A special purpose data generator was designed to validate the model and to conduct experiments in bottleneck situations at consultation rooms in the existing system. Some efficient appointment schedules (ASs) were identified, which drastically reduced patient waiting time while keeping doctor idle time as low as possible without adding extra resources. The sensitivity of performance was examined under three realistic environmental factors: no show, variance of consultation time, and variation of walk-ins.

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Cited By

Roure MHalley QAugusto V(2015)Modelling and simulation of an outpatient surgery unitProceedings of the 2015 Winter Simulation Conference10.5555/2888619.2888791(1525-1536)Online publication date: 6-Dec-2015
https://dl.acm.org/doi/10.5555/2888619.2888791
Yokouchi MAoki SSang HZhao RTakakuwa SRose OUhrmacher A(2012)Operations analysis and appointment scheduling for an outpatient chemotherapy departmentProceedings of the Winter Simulation Conference10.5555/2429759.2429866(1-12)Online publication date: 9-Dec-2012
https://dl.acm.org/doi/10.5555/2429759.2429866
Charfeddine MMontreuil BYücesan E(2010)Integrated agent-oriented modeling and simulation of population and healthcare delivery networkProceedings of the Winter Simulation Conference10.5555/2433508.2433794(2327-2339)Online publication date: 5-Dec-2010
https://dl.acm.org/doi/10.5555/2433508.2433794
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Simulation analysis of appointment scheduling in an outpatient department of internal medicine
1. Applied computing
  1. Life and medical sciences
  2. Operations research

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cover image ACM Conferences

WSC '05: Proceedings of the 37th conference on Winter simulation

December 2005

2769 pages

ISBN:0780395190

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SIGSIM: ACM Special Interest Group on Simulation and Modeling

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Winter Simulation Conference

Publication History

Published: 04 December 2005

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WSC '05 Paper Acceptance Rate 209 of 316 submissions, 66%;

Overall Acceptance Rate 3,413 of 5,075 submissions, 67%

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Cited By

Roure MHalley QAugusto V(2015)Modelling and simulation of an outpatient surgery unitProceedings of the 2015 Winter Simulation Conference10.5555/2888619.2888791(1525-1536)Online publication date: 6-Dec-2015
https://dl.acm.org/doi/10.5555/2888619.2888791
Yokouchi MAoki SSang HZhao RTakakuwa SRose OUhrmacher A(2012)Operations analysis and appointment scheduling for an outpatient chemotherapy departmentProceedings of the Winter Simulation Conference10.5555/2429759.2429866(1-12)Online publication date: 9-Dec-2012
https://dl.acm.org/doi/10.5555/2429759.2429866
Charfeddine MMontreuil BYücesan E(2010)Integrated agent-oriented modeling and simulation of population and healthcare delivery networkProceedings of the Winter Simulation Conference10.5555/2433508.2433794(2327-2339)Online publication date: 5-Dec-2010
https://dl.acm.org/doi/10.5555/2433508.2433794
Thorwarth MArisha AHarper PDunkin AIngalls R(2009)Simulation model to investigate flexible workload management for healthcare and servicescape environmentWinter Simulation Conference10.5555/1995456.1995725(1946-1956)Online publication date: 13-Dec-2009
https://dl.acm.org/doi/10.5555/1995456.1995725
Wijewickrama ATakakuwa SJefferson TFowler JIngalls R(2008)Outpatient appointment scheduling in a multi facility systemProceedings of the 40th Conference on Winter Simulation10.5555/1516744.1517018(1563-1571)Online publication date: 7-Dec-2008
https://dl.acm.org/doi/10.5555/1516744.1517018
Takakuwa SWijewickrama AJefferson TFowler JIngalls R(2008)Optimizing staffing schedule in light of patient satisfaction for the whole outpatient hospital wardProceedings of the 40th Conference on Winter Simulation10.5555/1516744.1517007(1500-1508)Online publication date: 7-Dec-2008
https://dl.acm.org/doi/10.5555/1516744.1517007
Takakuwa SKatagiri DTew J(2007)Modeling of patient flows in a large-scale outpatient hospital ward by making use of electronic medical recordsProceedings of the 39th conference on Winter simulation: 40 years! The best is yet to come10.5555/1351542.1351812(1523-1531)Online publication date: 9-Dec-2007
https://dl.acm.org/doi/10.5555/1351542.1351812
Bain CRaikundalia GMehta S(2007)Hospital management knowledge discovery using discrete event simulationProceedings of the fifth Australasian symposium on ACSW frontiers - Volume 6810.5555/1274531.1274558(209-218)Online publication date: 30-Jan-2007
https://dl.acm.org/doi/10.5555/1274531.1274558
Wijewickrama ATakakuwa SNicol DFujimoto R(2006)Simulation analysis of an outpatient department of internal medicine in a university hospitalProceedings of the 38th conference on Winter simulation10.5555/1218112.1218193(425-432)Online publication date: 3-Dec-2006
https://dl.acm.org/doi/10.5555/1218112.1218193

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