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Just fix it: IT support for students

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Kevin J. BaileyAuthors Info & Claims

SIGUCCS '06: Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries

Pages 12 - 15

https://doi.org/10.1145/1181216.1181219

Published: 05 November 2006 Publication History

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Abstract

Using Yale Law School as a model, this paper describes a means of providing Information Technology support to a student population using a combination of full-time staff, student workers, management software and central campus resources.

References

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Educause Institute Management Program. http://www.educause.edu/ManagementandLeadershipOfferings/TheEDUCAUSEInstituteManagementProgram/1734

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Dell Warranty Parts Direct program. http://warrantypartsdirect.dell.com/us/Program/index.asp

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Microsoft KB Article: "How To Use the Group Policy Editor to Manage Local Computer Policy in Windows XP". http://support.microsoft.com/default.aspx?scid=kb;en-us;q307882&sd=tech

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Symantec Ghost Solution Suite website. http://www.symantec.com/Products/enterprise?c=prodinfo&refId=865

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Fortres 101 product website. http://www.fortresgrand.com/products/f101/f101.htm

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Some great resources for Windows administration scripts are: "Computer Performance" website: http://www.computerperformance.co.uk/index.htm Rob van der Woude's Scripting Pages: http://www.robvanderwoude.com/index.html Microsoft TechNet Script Center: http://www.microsoft.com/technet/scriptcenter/default.mspx

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SIGUCCS '06: Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries

November 2006

478 pages

ISBN:1595934383

DOI:10.1145/1181216

General Chair:
Alex Nagorski
University of Alberta
,
Program Chairs:
Gordana Brouilette
University of Alberta
,
Carol Rhodes
Indiana University

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 05 November 2006

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SIGUCCS Fall06: ACM SIGUCCS Fall Conference:Expanding the Boundaries

November 5 - 8, 2006

Alberta, Edmonton, Canada

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Helping student employees become members of your organization

How to recruit, motivate and retain effective student workers?

Student workers: the heart of the help desk

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