SafetyNET -- designing and implementing a technology support program for students

With the explosion of viruses and spyware, universities face the challenge of assisting students with maintaining and troubleshooting their own personal computers. To address this challenge, Millersville University developed a SafetyNET program funded through their student technology fee. The program's goal is to minimize computer downtime by offering computer software support, information, and education to all currently enrolled students.Millersville University addressed design challenges including scope of support, appropriate location for the SafetyNET center, and full-time and student staff. Some of our implementation issues included advertising this new service, developing tools and procedures, and assessing the success of the program.Some of our future ideas include developing a larger SafetyNET center where we can provide small group training sessions, discussions, and entertainment events as well as coordinating and collaborating with Student Affairs and Academic Affairs for various activities.