Providing support to the expanding university

Faculty support, classroom remodels and upgrades, student-owned computers, wireless networking, and demands for campus technology are increasing on campuses across the country. To provide support for these and other technology needs of the campus community, Information Technology (IT) departments have had to stretch their resources. Arizona State University is one college that is currently in the process of dealing with these "growing pains." To handle the rising need for services, the University Technology Office (UTO) at Arizona State University is redesigning its model of support into a robust, expandable model that will grow with demand in the coming years. For the expandable model to be successful, careful planning is required from everyone within the department. Such planning allows the department not only to create an expandable model of support, but to create it around the university's overall mission and goals.