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Bringing down the boundaries: creating an environment that brings out the much needed internal motivation of support personnel

Published: 05 November 2006 Publication History

Abstract

In the realm of computer support services there is a difficult challenge to get personnel motivated. The reality is you can always utilize external motivators but internal motivation can not be forced and this is the motivation that makes an employee excel. An environment must be created that removes boundaries and allows this internal motivation to thrive. The paper discusses what was done and is currently happening at Rollins College to create this environment. It includes some successes and failures that have occurred along the way. Since motivation is a continual effort, we will also discuss what the future entails, and how to keep the process moving forward.

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  1. Bringing down the boundaries: creating an environment that brings out the much needed internal motivation of support personnel

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    cover image ACM Conferences
    SIGUCCS '06: Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries
    November 2006
    478 pages
    ISBN:1595934383
    DOI:10.1145/1181216
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    New York, NY, United States

    Publication History

    Published: 05 November 2006

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    Author Tags

    1. personnel management
    2. personnel motivation
    3. professional development
    4. staff motivation and team building
    5. support personnel

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    Overall Acceptance Rate 192 of 261 submissions, 74%

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