Supporting effective unexpected exceptions handling in workflow management systems

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Supporting effective unexpected exceptions handling in workflow management systems

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Symposium on Applied Computing archive
Proceedings of the 2007 ACM symposium on Applied computing table of contents

Seoul, Korea

SESSION: Organizational engineering table of contents

Pages: 1242 - 1249

Year of Publication: 2007

ISBN:1-59593-480-4

Authors

Hernâni Mourão	Escola Sup. de Ciências Empresariais and LASIGE, Setúbal, Portugal
Pedro Antunes	University of Lisboa and LASIGE, Lisboa, Portugal

Sponsor

SIGAPP: ACM Special Interest Group on Applied Computing

Publisher

ACM New York, NY, USA

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ABSTRACT

This paper proposes a novel architectural framework handling effective unexpected exceptions in workflow management systems (WfMS). Effective unexpected exceptions are events for which the organizations lack handling strategies. Unstructured human interventions are necessary to overcome these situations, but clash with the type of model control currently exercised by WfMS. The proposed framework uses the notion of map guidance to orchestrate these human interventions. Map guidance empowers users with contextual information about the WfMS and environment, enables the interruption of model control on the affected instances, supports collaborative exception handling and facilitates regaining model control after the exception has been resolved. The framework implementation in the Open Symphony open source platform is also described.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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