A pragmatic approach to the introduction of e-government

ABSTRACT

Adaption of processes inside a public administration are often seen as a necessary precondition for the introduction of mature e-Government services. Bureaucracies however, are specifically reluctant to change. Following the principles of agile software development and applying them to organizational aspects as well, this paper describes pragmatic approach to the introduction of high quality e-Government services with minimal influence on the existing business processes.

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INDEX TERMS

Primary Classification:
  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Government

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
        D.2.11 Software Architectures
            Subjects: Domain-specific architectures

General Terms:
Design, Management, Security

Keywords:
agile software engineering, business process automation, e-government, web-applications