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Using dramaturgical methods to gain more dynamic user understanding in user-centered design

Published: 13 June 2007 Publication History

Abstract

In this paper we introduce the method of dramaturgical reading, which was originally a method of producing different crystallized and associative theatrical and graphical presentations of a role character in a drama context. We transfer dramaturgical reading into the field of user-centered design in order to understand, analyze and represent user-centered material. We compare a persona created with dramaturgical reading to a user profile and persona. We state that adapting a role character as an embodied and concrete user description in user-centered design improves the designers' ability to empathize and understand the users, thus improving the results of the design process. We believe personas must be enabled to "come to life" and allowed to develop in the minds of the designers using them. The dramaturgical method is one way of accomplishing this.

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    cover image ACM Conferences
    C&C '07: Proceedings of the 6th ACM SIGCHI conference on Creativity & cognition
    June 2007
    330 pages
    ISBN:9781595937124
    DOI:10.1145/1254960
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 13 June 2007

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    Author Tags

    1. design methodology
    2. drama
    3. dramaturgical methods
    4. interactive theater
    5. persona
    6. role character
    7. user profile
    8. user-centered design
    9. visualization

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    C&C '07: Creativity and Cognition 2007
    June 13 - 15, 2007
    DC, Washington, USA

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    Cited By

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    • (2021)Experiential Persona: Towards Supporting Richer and Unfinalized Representations of PeopleExtended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411763.3451700(1-6)Online publication date: 8-May-2021
    • (2021)Designing a Donation Portal to Help Underprivileged IndiansDesign for Tomorrow—Volume 110.1007/978-981-16-0041-8_34(399-411)Online publication date: 27-Apr-2021
    • (2018)Proactive Rescuework by Enhancing Situational AwarenessExtended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3170427.3174349(1-8)Online publication date: 20-Apr-2018
    • (2017)The Effect of Virtual Stakeholders on Firms’ Trend towards Social Innovation: A Case Study Based on the Spect-actor in Dramaturgical TheoryInternational Journal of e-Education, e-Business, e-Management and e-Learning10.17706/ijeeee.2017.7.3.180-1907:3(180-190)Online publication date: 2017
    • (2017)Invisible housesProceedings of the 21st International Academic Mindtrek Conference10.1145/3131085.3131122(243-246)Online publication date: 20-Sep-2017
    • (2016)Postdramatic theatre in smart city designProceedings of the 20th International Academic Mindtrek Conference10.1145/2994310.2994361(462-465)Online publication date: 17-Oct-2016
    • (2014)Personas is applicableProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2556288.2557080(1665-1674)Online publication date: 26-Apr-2014
    • (2013)Customers as Innovators in Senior Service MarketsBest Practices and New Perspectives in Service Science and Management10.4018/978-1-4666-3894-5.ch003(31-53)Online publication date: 2013
    • (2013)La méthode des personas  : principes, intérêts et limitesBulletin de psychologie10.3917/bupsy.524.0115Numéro 524:2(115-134)Online publication date: 1-Apr-2013
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