Article

A socio-technical framework for supporting programmers

Authors:

Yasuhiro Yamamoto,

Kumiyo NakakojiAuthors Info & Claims

ESEC-FSE '07: Proceedings of the the 6th joint meeting of the European software engineering conference and the ACM SIGSOFT symposium on The foundations of software engineering

Pages 351 - 360

https://doi.org/10.1145/1287624.1287674

Published: 07 September 2007 Publication History

Abstract

Studies have shown that programmers frequently seek external information during programming, from source code and documents, as well as from other programmers because much of the information remains in the heads of programmers. Programmers therefore often ask other programmers questions to seek information in a timely fashion to carry out their work. This information seeking entails several conflicting factors. From the perspective of the information-seeking programmer, not asking questions degrades productivity. Conversely, asking questions interrupts other programmers and degrades their productivity, and may be frowned upon by peers due to the perceived social inconsideration of the information seeker. From the perspective of the recipients of the question, even though helping is costly, not helping also incurs social costs due to the deviation from social norms. To balance all these factors, this paper proposes the STeP_IN (Socio-Technical Platform for In situ Networking) framework to guide the design of systems that support information seeking during different phases of programming. The framework facilitates access to the information in the heads of other programmers while minimizing the negative impacts on the overall productivity of the team.

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Cited By

Sarma A(2019)Coordination TechnologiesHandbook of Software Engineering10.1007/978-3-030-00262-6_10(375-398)Online publication date: 12-Feb-2019
https://doi.org/10.1007/978-3-030-00262-6_10
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https://dl.acm.org/doi/10.1145/3178158.3178202
Henley AMuçlu KChristakis MFleming SBird CMandryk RHancock MPerry MCox A(2018)CFarProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3173731(1-13)Online publication date: 21-Apr-2018
https://dl.acm.org/doi/10.1145/3173574.3173731
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A socio-technical framework for supporting programmers

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cover image ACM Conferences

ESEC-FSE '07: Proceedings of the the 6th joint meeting of the European software engineering conference and the ACM SIGSOFT symposium on The foundations of software engineering

September 2007

638 pages

ISBN:9781595938114

DOI:10.1145/1287624

General Chair:
Ivica Crnkovic
Mälardalen University, Sweden
,
Program Chair:
Antonia Bertolino
ISTI-CNR, Italy

Copyright © 2007 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 07 September 2007

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ESEC/FSE07

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ESEC/FSE07: Joint 11th European Software Engineering Conference 2007

September 3 - 7, 2007

Dubrovnik, Croatia

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Overall Acceptance Rate 112 of 543 submissions, 21%

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Cited By

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https://doi.org/10.1007/978-3-030-00262-6_10
Wen SKrishnamurthi MIinuma M(2018)Learning secure programming in open source software communitiesProceedings of the 6th International Conference on Information and Education Technology10.1145/3178158.3178202(25-32)Online publication date: 6-Jan-2018
https://dl.acm.org/doi/10.1145/3178158.3178202
Henley AMuçlu KChristakis MFleming SBird CMandryk RHancock MPerry MCox A(2018)CFarProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3173731(1-13)Online publication date: 21-Apr-2018
https://dl.acm.org/doi/10.1145/3173574.3173731
Kintab GRoy CMcCalla GNg JLi JWong K(2014)Recommending software experts using code similarity and social heuristicsProceedings of 24th Annual International Conference on Computer Science and Software Engineering10.5555/2735522.2735526(4-18)Online publication date: 3-Nov-2014
https://dl.acm.org/doi/10.5555/2735522.2735526
Fischer GHerrmann T(2013)Socio-Technical SystemsKnowledge and Technological Development Effects on Organizational and Social Structures10.4018/978-1-4666-2151-0.ch001(1-36)Online publication date: 2013
https://doi.org/10.4018/978-1-4666-2151-0.ch001
Fleming SScaffidi CPiorkowski DBurnett MBellamy RLawrance JKwan I(2013)An Information Foraging Theory Perspective on Tools for Debugging, Refactoring, and Reuse TasksACM Transactions on Software Engineering and Methodology10.1145/2430545.243055122:2(1-41)Online publication date: 1-Mar-2013
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Ying ARobillard M(2013)Developer Profiles for Recommendation SystemsRecommendation Systems in Software Engineering10.1007/978-3-642-45135-5_8(199-222)Online publication date: 20-Dec-2013
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Guzzi AGlinz MMurphy GPezzè M(2012)Documenting and sharing knowledge about codeProceedings of the 34th International Conference on Software Engineering10.5555/2337223.2337476(1535-1538)Online publication date: 2-Jun-2012
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Guzzi A(2012)Documenting and sharing knowledge about code2012 34th International Conference on Software Engineering (ICSE)10.1109/ICSE.2012.6227043(1535-1538)Online publication date: Jun-2012
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Iqbal RGrzywaczewski AJames ADoctor FHalloran J(2012)Investigating the value of retention actions as a source of relevance information in the software development environmentProceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD)10.1109/CSCWD.2012.6221807(121-127)Online publication date: May-2012
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