Visual documentation of knowledge work: an examination of competing approaches

ABSTRACT

Approaches to researching and understanding knowledge work in contemporary organizations have proliferated during the last decade. Interest in this area has been particularly charged by the emergence of knowledge management as a concern for administrators and managers. One of the challenges addressed by researchers working in this area is constructing visual representations of knowledge work. This paper examines competing approaches to such visualization work, exploring trends in current research-based work.

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INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY
      K.4.3 Organizational Impacts
          Subjects: Computer-supported collaborative work

General Terms:
Design, Documentation, Human Factors, Management

Keywords:
communicative event models, genre ecologies, knowledge work, representation, simulation