Article

Cultural differences and design methods for user experience research: Dutch and Korean participants compared

Authors:

Kun-Pyo LeeAuthors Info & Claims

DPPI '07: Proceedings of the 2007 conference on Designing pleasurable products and interfaces

Pages 21 - 34

https://doi.org/10.1145/1314161.1314164

Published: 22 August 2007 Publication History

Abstract

As business competition globalizes, understanding user experience from various cultures plays a crucial role in design process. However, because most user research methods were developed in Western area, one may question if the expected result can be obtained when applying them to totally different culture. The paper explores cultural effects on the feedback collected in the process and result of user experience research conducted in two countries, the Netherlands and Korea. We presumed four factors which influence user research process: spontaneity of participation, uncertainty avoidance, tendency of problem criticism, and attitude within a group. After the two sets of user research in two countries, actual differences of results were revealed. Consequently, guidelines of user experience research in Korea were suggested based on discovered differences.

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Cited By

Schuß MPizzoni LRiener A(2024)Human or robot? Exploring different avatar appearances to increase perceived security in shared automated vehiclesJournal on Multimodal User Interfaces10.1007/s12193-024-00436-xOnline publication date: 30-Aug-2024
https://doi.org/10.1007/s12193-024-00436-x
Volk-Schor CWild A(2023)Design Sprints: A New Tool for Social Entrepreneurship EducationProgress in Entrepreneurship Education and Training10.1007/978-3-031-28559-2_28(431-448)Online publication date: 13-May-2023
https://doi.org/10.1007/978-3-031-28559-2_28
Ouellet JKang JGirouard A(2022)Cultural and linguistic variables in usability testingJournal of Usability Studies10.5555/3532753.353275716:2(121-147)Online publication date: 18-Apr-2022
https://dl.acm.org/doi/10.5555/3532753.3532757
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Index Terms

Cultural differences and design methods for user experience research: Dutch and Korean participants compared
1. General and reference
  1. Document types
2. Human-centered computing
  1. Human computer interaction (HCI)

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cover image ACM Other conferences

DPPI '07: Proceedings of the 2007 conference on Designing pleasurable products and interfaces

August 2007

532 pages

ISBN:9781595939425

DOI:10.1145/1314161

Conference Chairs:
Ilpo Koskinen
University of Art and Design, Helsinki
,
Turkka Keinonen
National University of Singapore

Copyright © 2007 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 22 August 2007

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DPPI07

DPPI07: Designing Pleasurable Products and Interfaces 2007

August 22 - 25, 2007

Helsinki, Finland

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Overall Acceptance Rate 27 of 53 submissions, 51%

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Cited By

Schuß MPizzoni LRiener A(2024)Human or robot? Exploring different avatar appearances to increase perceived security in shared automated vehiclesJournal on Multimodal User Interfaces10.1007/s12193-024-00436-xOnline publication date: 30-Aug-2024
https://doi.org/10.1007/s12193-024-00436-x
Volk-Schor CWild A(2023)Design Sprints: A New Tool for Social Entrepreneurship EducationProgress in Entrepreneurship Education and Training10.1007/978-3-031-28559-2_28(431-448)Online publication date: 13-May-2023
https://doi.org/10.1007/978-3-031-28559-2_28
Ouellet JKang JGirouard A(2022)Cultural and linguistic variables in usability testingJournal of Usability Studies10.5555/3532753.353275716:2(121-147)Online publication date: 18-Apr-2022
https://dl.acm.org/doi/10.5555/3532753.3532757
Dingman BTigwell GShinohara K(2021)Interview and Think Aloud Accessibility for Deaf and Hard of Hearing Participants in Design ResearchProceedings of the 23rd International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3441852.3476526(1-3)Online publication date: 17-Oct-2021
https://dl.acm.org/doi/10.1145/3441852.3476526
Locascio JKhurana RHe YKaye JKaye JDruin ALampe CMorris DHourcade J(2016)Utilizing Employees as Usability ParticipantsProceedings of the 2016 CHI Conference on Human Factors in Computing Systems10.1145/2858036.2858047(4533-4537)Online publication date: 7-May-2016
https://dl.acm.org/doi/10.1145/2858036.2858047
Böhm VWolff C(2014)A Review of Empirical Intercultural Usability StudiesDesign, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience10.1007/978-3-319-07668-3_2(14-24)Online publication date: 2014
https://doi.org/10.1007/978-3-319-07668-3_2
Walsh TNurkka P(2012)Approaches to cross-cultural designProceedings of the 24th Australian Computer-Human Interaction Conference10.1145/2414536.2414632(633-642)Online publication date: 26-Nov-2012
https://dl.acm.org/doi/10.1145/2414536.2414632
Clemmensen T(2012)Usability problem identification in culturally diverse settingsInformation Systems Journal10.1111/j.1365-2575.2011.00381.x22:2(151-175)Online publication date: 1-Mar-2012
https://dl.acm.org/doi/10.1111/j.1365-2575.2011.00381.x
Lee K(2009)Culture, Interface Design, and Design Methods for Mobile DevicesMobile TV: Customizing Content and Experience10.1007/978-1-84882-701-1_8(37-66)Online publication date: 15-Oct-2009
https://doi.org/10.1007/978-1-84882-701-1_8

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