Moving beyond user participation to achieve successful IS design

ABSTRACT

A call for user engagement cannot be scheduled at a specific point in the software development process. Valuable user input comes in waves throughout the project and developers would do best to listen and learn.

REFERENCES

• 1: Rosío Alvarez , Jacqueline Urla, Tell me a good story: using narrative analysis to examine information requirements interviews during an ERP implementation, ACM SIGMIS Database, v.33 n.1, Winter 2002 [doi>10.1145/504350.504357]
• 2: Denning, S. Telling tales. Harvard Business Review 82, 5 (2004), 122--129.
• 3: Enid Mumford, Redesigning Human Systems, IGI Publishing, Hershey, PA, 2003
• 4: Petty, R.E. and Cacioppo, J.T. Communication and Persuasion: Central and Peripheral Routes to Attitude Change. Springer-Verlag, NY, 1986.
• 5: Scott, S.V. and Wagner, E.L. Networks, negotiations, and new times: The implementation of Enterprise Resource Planning into an academic administration. Information and Organization 13, 4 (2003), 285--313.
• 6: Worthen, B. Nestlé's ERP odyssey. CIO Magazine, (May 15, 2002).

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.2 User/Machine Systems

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
      K.6.3 Software Management