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Analysis of the contribution of computer-supported learning to organizational knowledge management

Published: 14 May 2007 Publication History

Abstract

The competitive advantage of organizations is more and more related to the competence of the workers and to the capacity the organization shows in improving the organizational learning. Computer-supported learning (CSL) contributes to improve the organizational learning by supporting the knowledge sharing process. Sharing knowledge, however, is not sufficient to increase the intellectual capital of an organization. It is necessary to share the kind of knowledge that can be useful to add value to the organization business. This kind of knowledge can be identified and mapped by applying knowledge management (KM) processes. However, although positive effects of a comprehensive approach that addresses both CSL (formal learning) and KM (informal learning) could seem obvious, and despite the fact that organizations are starting to perceive the interrelations among CSL and KM, these integrations ideas are rarely implemented in practice and, in many cases, are not technologically operational. This paper fills in this gap by discussing how CSL can be useful for satisfying the requirements of KM.

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  1. Analysis of the contribution of computer-supported learning to organizational knowledge management

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    cover image ACM Conferences
    EATIS '07: Proceedings of the 2007 Euro American conference on Telematics and information systems
    May 2007
    498 pages
    ISBN:9781595935984
    DOI:10.1145/1352694
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    Published: 14 May 2007

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    1. computer-supported learning
    2. corporate education
    3. knowledge management

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