Increasing design buy-in among software developer communities

ABSTRACT

This paper is based on projects in which the User Experience (UX) team in Bangalore adopted a User Centered Design approach to increase design buy-in among the developer community of our product and improve working relations with them.

This paper provides ethnographical insights into the work practices our developers, their needs & limitations that prevent them from adopting the design process. We share our learning and methods we adopted to address these scenarios.

REFERENCES

• 1: http://www.ibm.com/developerworks/rational/library/apr05/cammarano/
• 2: http://acmqueue.com/modules.php?name=Content&pa=showpage&pid=101
• 3: Maintaining Mental Models: A Study of Developer Work Habits: Thomas D. LaToza, Gina Venolia, Robert DeLine
• 4: http://www2.chass.ncsu.edu/garson/PA765/ethno.htm

INDEX TERMS

Primary Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.9 Management
          Subjects: Productivity

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Standardization; User-centered design; Style guides; Theory and methods

General Terms:
Design

Keywords:
design buy-in, design thinking, developer work practices, standards & guidelines, ucd