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What is part of a usability test?

Published:05 April 2008Publication History

ABSTRACT

The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report from an ethnographic interview study of what is a part of a standard usability test in a company in Mumbai, India. Using structural and contrast questions, we do a taxonomic and paradigm analysis. Initially, we find that most parts of the usability test are not related to the interactive application that is tested, but to differences in user characteristics, test preparation, method, and location. Future work may identify cultural themes that can help interpret results from existing laboratory research in usability test methods.

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    • Published in

      cover image ACM Conferences
      CHI EA '08: CHI '08 Extended Abstracts on Human Factors in Computing Systems
      April 2008
      2035 pages
      ISBN:9781605580128
      DOI:10.1145/1358628

      Copyright © 2008 ACM

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      Publication History

      • Published: 5 April 2008

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