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SMS based natural language interface to yellow pages directory

Published: 10 September 2007 Publication History

Abstract

Yellow Pages are directories that source information about various commercial organizations like their addresses, phone contact and other details. These are very useful and are used by individual and other business houses. Until recently, the only way to access these yellow pages directory information was to physically look into a huge hard-copy directory, which was not only laborious but also time consuming and required the user to be familiar with the organization of the directory. More recently, there have been IVR based contact centers that have been set up which can be used by the users to query information. While it is easier than browsing through the physical directory, it still has several pitfalls. The time spent on trying to get the information is quite long and at the end of enquiry one is not sure if one will get the information that one is looking for. In this paper, we propose a novel interface which enables accessing the yellow pages directory information on the mobile phone by sending a short message service (SMS). The central idea of the proposed method is to avoid any constraint on the way the user can query the yellow pages directory except that it be in natural English. The system, which uses natural language processing (NLP) techniques, understands the intent of the query and intelligently searches the yellow pages directory to retrieve information. This retrieved information is then sent back to the user in the form of a SMS.

References

[1]
JustDail. Talking Yellow Pages. In http://www.justdial.com/, 2004.
[2]
S. Kopparapu, A. Srivastava, and P. Rao. Minimal parsing question answering system. In International Conference on HCI, 2007.
[3]
PRWeb. Happy VAS customers translate directly into increased ARPU and profit. In http://www.prweb.com/releases/2003/2/prweb58656.htm, 2003.
[4]
YellowLine. Infomedia Yellow Pages. In http://www.yellowpages.co.in/, 2004.

Cited By

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  • (2018)eKichabiProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3173707(1-12)Online publication date: 21-Apr-2018
  • (2013)SMS based FAQ Retrieval for Hindi, English and MalayalamProceedings of the 4th and 5th Annual Meetings of the Forum for Information Retrieval Evaluation10.1145/2701336.2701642(1-8)Online publication date: 4-Dec-2013
  • (2013)Context Dependent Bag of words generation2013 International Conference on Advances in Computing, Communications and Informatics (ICACCI)10.1109/ICACCI.2013.6637406(1526-1531)Online publication date: Aug-2013
  • Show More Cited By

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Published In

cover image ACM Conferences
Mobility '07: Proceedings of the 4th international conference on mobile technology, applications, and systems and the 1st international symposium on Computer human interaction in mobile technology
September 2007
702 pages
ISBN:9781595938190
DOI:10.1145/1378063
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 September 2007

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Cited By

View all
  • (2018)eKichabiProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3173707(1-12)Online publication date: 21-Apr-2018
  • (2013)SMS based FAQ Retrieval for Hindi, English and MalayalamProceedings of the 4th and 5th Annual Meetings of the Forum for Information Retrieval Evaluation10.1145/2701336.2701642(1-8)Online publication date: 4-Dec-2013
  • (2013)Context Dependent Bag of words generation2013 International Conference on Advances in Computing, Communications and Informatics (ICACCI)10.1109/ICACCI.2013.6637406(1526-1531)Online publication date: Aug-2013
  • (2013)SMS Based FAQ RetrievalMultilingual Information Access in South Asian Languages10.1007/978-3-642-40087-2_13(131-141)Online publication date: 2013
  • (2013)ITRANS Encoded Marathi Literature Document Relevance Ranking for Natural Language Flexible QueriesComputer Networks & Communications (NetCom)10.1007/978-1-4614-6154-8_41(417-424)Online publication date: 26-Feb-2013
  • (2010)Handling noisy queries in cross language FAQ retrievalProceedings of the 2010 Conference on Empirical Methods in Natural Language Processing10.5555/1870658.1870667(87-96)Online publication date: 9-Oct-2010
  • (2010)A rule-based Short Query Intent Identification System2010 International Conference on Signal and Image Processing10.1109/ICSIP.2010.5697471(212-216)Online publication date: Dec-2010
  • (2009)SMS based interface for FAQ retrievalProceedings of the Joint Conference of the 47th Annual Meeting of the ACL and the 4th International Joint Conference on Natural Language Processing of the AFNLP: Volume 2 - Volume 210.5555/1690219.1690266(852-860)Online publication date: 2-Aug-2009

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