ABSTRACT
Responsiveness, or the time until a person responds to communication, can affect the dynamics of a conversation as well as participants' perceptions of one another. In this paper, we present a careful examination of responsiveness to instant messaging communication, showing, for example, that work-fragmentation significantly correlates with faster responsiveness. We show also that the presentation of the incoming communication significantly affects responsiveness (even more so than indicators that the communication was ongoing), suggesting the potential for dynamically influencing responsiveness. This work contributes to a better understanding of computer-mediated communication and to the design of new tools for computer-mediated communication.
- Avrahami, D., Gergle, D., Hudson, S.E., & Kiesler, S. Improving the match between callers and receivers: A study on the effect of contextual information on cell phone interruptions. Behaviour & Information Technology, 26 (2007). Google ScholarDigital Library
- Avrahami, D., & Hudson, S.E. Communication characteristics of instant messaging: Effects and predictions of interpersonal relationship. In Proceedings of CSCW 2006. 505--514. Google ScholarDigital Library
- Avrahami, D., & Hudson, S.E. Responsiveness in Instant Messaging: Predictive models supporting inter-personal communication. In Proceedings of CHI 2006. Google ScholarDigital Library
- Begole, J.B., Matsakis, N.E., and Tang, J.C. Lilsys: Sensing Unavailability. In Proceedings of CSCW 2004. Google ScholarDigital Library
- Begole, J.B., Tang, J.C., Smith, R.B., and Yankelovich, N. Work Rhythms: Analyzing visualizations of awareness histories of distributed groups. In Proceedings of CSCW 2002. 334--343. Google ScholarDigital Library
- Burke, M., Joyce, E., Kim, T., Anand, V., & Kraut, R.E. Introductions and requests: Rhetorical strategies that elicit response in online communities. In Proceedings of C&T 2007.Google ScholarCross Ref
- Choi, B., Lee, I., Kim, J., & Jeon, Y. A qualitative cross-national study of cultural influences on mobile data service design. . In Proceedings of CHI 2005. Google ScholarDigital Library
- Czerwinski, M., Horvitz, E., & Wilhite, S. A diary study of task switching and interruptions. In Proceedings of CHI 2004. 175--182. Google ScholarDigital Library
- Dabbish, L., & Kraut, R.E. Controlling interruptions: Awareness displays and social motivation for coordination. In Proceedings of CSCW 2004. 182--191. Google ScholarDigital Library
- Dabbish, L., Kraut, R.E., Fussell, S.R., & Kiesler, S. Understanding email use: Predicting action on a message. In Proceedings of CHI 2005. 691--700. Google ScholarDigital Library
- Fogarty, J., Hudson, S.E., & Lai, J. Examining the robustness of sensor-based statistical models of human interruptibility. In Proceedings of CHI 2004. Google ScholarDigital Library
- Fogarty, J., Lai, J., & Christensen, J. Presence versus availability: The design and evaluation of a context-aware communication client. IJHCS, 61, 3 (2004). Google ScholarDigital Library
- Ghosh, T., Yates, J., & Orlikowski, W.J. Using communication norms for coordination: Evidence from a distributed team. In Proceedings of ICIS 2004.Google Scholar
- Gonzalez, V., & Mark, G. "Constant, constant, multi-tasking craziness": Managing multiple working spheres. In Proceedings of CHI 2004. Google ScholarDigital Library
- Iqbal, S.T., & Horvitz, E. Disruption and recovery of computing tasks: Field study, analysis and directions. In Proceedings of CHI 2007. Google ScholarDigital Library
- Isaacs, E., Walendowski, A., Whittaker, S., Schiano, D.J., & Kamm, C. The character, functions, and styles of instant messaging in the workplace. In Proceedings of CSCW 2002. 11--20. Google ScholarDigital Library
- Kalman, Y.M., Ravid, G., Raban, D.R., and Rafaeli, S. Pauses and response latencies: A chronemic analysis of asynchronous CMC. Journal of Computer-Mediated Communication, 12 (2006).Google Scholar
- Kayan, S., Fussell, S.R., & Setlock, L.D. Cultural differences in the use of instant messaging in Asia and North America Proceedings of CSCW 2006. 525--528 Google ScholarDigital Library
- Kraut, R.E., Rice, R.E., Cool, C., & Fish, R.S. Varieties of social influence: The role of utility and norms in the success of a communication medium. Organizational Science, 9 (1998), 437--453. Google ScholarDigital Library
- Mark, G., Gonzalez, V., and Harris, J. No task left behind? Examining the nature of fragmented work. In Proceedings of CHI 2005. 321--330. Google ScholarDigital Library
- McFarlane, D.C. Comparison of four primary methods for coordinating the interruption of people in human-computer interaction. Human-Computer Interaction, 17, (2002), 63--139. Google ScholarDigital Library
- McLaughlin, M.L., & Cody, M.J. Awkward silences: Behavioral antecedents and consequences of the conversational lapse. Human Communication Research, 8, (1982), 299--316.Google ScholarCross Ref
- Miyata, Y., & Norman, D.A. (1986). Psychological issues in support of multiple activities. In Norman, D.A., and Draper, S.W. eds. User Centered Systems Design: New Perspectives on Human-Computer Interaction, 265--284. Erlbaum, Hillsdale.Google Scholar
- Nardi, B.A., Whittaker, S., & Bradner, E. Interaction and outeraction: Instant messaging in action. In Proceedings of CSCW 2000. 79--88. Google ScholarDigital Library
- Rennecker, J., & Godwin, L. Delays and interruptions: A self-perpetuating paradox of communication technology use. Information and Organization, 15 (2005), 247--266. Google ScholarDigital Library
- Schegloff, E.A., & Sacks, H. Opening and closing. Semiotica, 8 (1973), 289--327.Google ScholarCross Ref
- Setlock, L.D., Fussell, S.R., & Neuwirth, C. Taking it out of context: collaborating within and across cultures in face-to-face settings and via instant messaging. In Proceedings of CSCW 2004. 604--613. Google ScholarDigital Library
- Tyler, J.R., & Tang, J.C. When can I expect an email response? A study of rhythms in email usage. In Proceedings of ECSCW 2003. 238--258. Google ScholarDigital Library
Index Terms
IM waiting: timing and responsiveness in semi-synchronous communication
Recommendations
Investigating Mobile Users' Ringer Mode Usage and Attentiveness and Responsiveness to Communication
MobileHCI '15: Proceedings of the 17th International Conference on Human-Computer Interaction with Mobile Devices and ServicesSmartphones are considered to be "always on, always connected" but mobile users are not always attentive and responsive to incoming communication. We present a mixed methods study investigating how mobile users use ringer modes for managing interruption ...
Responsiveness in instant messaging: predictive models supporting inter-personal communication
CHI '06: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsFor the majority of us, inter-personal communication is an essential part of our daily lives. Instant Messaging, or IM, has been growing in popularity for personal and work-related communication. The low cost of sending a message, combined with the ...
The Influence of Internet Interpersonal Communication to Relationship and Loneliness of College Students
WISM '10: Proceedings of the 2010 International Conference on Web Information Systems and Mining - Volume 02Chatting online by instant messaging (IM) is a very popular way of internet interpersonal communication. QQ is the most popular instant messaging for online chatting in China. This research attempts to examine the main factors of emoticons usage and ...
Comments