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Two perceptions of software maintenance performed by on-site contractor

Published: 09 July 1984 Publication History

Abstract

Software maintenance is a difficult task under the best of circumstances. Having work performed by an on-site contractor adds an additional layer of complexity to the customer's task. This type of relationship places greater emphasis on formal work procedures and detailed reports of the work in progress. It also promotes the use of performance norms for evaluating contractor performance. These factors are all on the positive side. However, such a relationship also calls for a special awareness of contractor ploys calculated to increase their performance evaluation.
From the contractor's point of view, being on-site imposes a more disciplined environment and places special importance on the manner and means of dealing with the customer. Another special feature is that the contractor receives formal feedback from the users, through periodic performance evaluations, indicating how well the software maintenance group measures up to expectations.
This paper describes the lessons learned by one customer and one on-site contractor.

Reference

[1]
Office of Management and Budget Circular A-76. This circular has been incorporated into the Federal Acquisition Regulation as Subpart 7.3, effective April 1, 1984.

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cover image ACM Other conferences
AFIPS '84: Proceedings of the July 9-12, 1984, national computer conference and exposition
July 1984
746 pages
ISBN:0882830430
DOI:10.1145/1499310
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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  • AFIPS: American Federation of Information Processing Societies

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 09 July 1984

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