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Audience identification for end user documentation

Published: 07 June 1982 Publication History

Abstract

Audience identification in writing is comparable to the analysis phase of systems development. Understanding who the users will be, what their business function is and how it relates to the computer system, and what the users need to know is the only way to write effective user documentation. Identifying the users determines the type and amount of detail to include as well as the format, tone, and level of the documentation. Audience identification is the planning phase of the documentation and as such controls the entire writing process. This paper presents guidelines for identifying end users and directing the documentation to their needs.
  1. Audience identification for end user documentation

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    AFIPS '82: Proceedings of the June 7-10, 1982, national computer conference
    June 1982
    857 pages
    ISBN:088283035X
    DOI:10.1145/1500774
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    • AFIPS: American Federation of Information Processing Societies

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 07 June 1982

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