extended-abstract

How do people talk with a robot?: an analysis of human-robot dialogues in the real world

Authors:

Min Kyung Lee,

Maxim MakatchevAuthors Info & Claims

CHI EA '09: CHI '09 Extended Abstracts on Human Factors in Computing Systems

Pages 3769 - 3774

https://doi.org/10.1145/1520340.1520569

Published: 04 April 2009 Publication History

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Abstract

This paper reports the preliminary results of a human-robot dialogue analysis in the real world with the goal of understanding users' interaction patterns. We analyzed the dialogue log data of Roboceptionist, a robotic receptionist located in a high-traffic area in an academic building [2][3]. The results show that (i) the occupation and background (persona) of the robot help people establish common ground with the robot, and (ii) there is great variability in the extent that users follow social norms of human-human dialogues in human-robot dialogues. Based on these results, we describe implications for designing the dialogue of a social robot.

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Gockley, R., Bruce, A., Forlizzi, J., Michalowski, M., Mundell, A., Rosenthal, S., Sellner, B., Simmons, R., Snipes, K., Schultz, A.C., and Wang, J. (2005). Designing robots for long-term social interaction. In Proc. Int. Conf. on Intelligent Robots and Systems, 2199--2204.

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Gockley, R., Forlizzi, J., and Simmons, R. (2006) Interactions with a moody robot. In Proc. Int. Conf. on Human-Robot Interaction, 186--193.

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Kiesler, S. (2005). Fostering common ground in Human-Robot Interaction. In Proc. of ROMAN, 729--734.

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Lee, S., Lau, I.Y., Kiesler, S., and Chiu, C. (2005). Human mental models of humanoid robots. In Proc. of ICRA, 2767--2772.

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Cited By

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Ren YClement J(2024)Augmenting Human Teams with Robots in Knowledge Work Settings: Insights from the LiteratureACM Transactions on Human-Robot Interaction10.1145/364988413:2(1-34)Online publication date: 14-Jun-2024
https://dl.acm.org/doi/10.1145/3649884
Wadgaonkar CFreischuetz JHedaoo SKnight H(2024)VR Storytelling: Early Explorations of Minimal Social Robots in Virtual RealityProceedings of the 2024 International Symposium on Technological Advances in Human-Robot Interaction10.1145/3648536.3648547(92-100)Online publication date: 9-Mar-2024
https://dl.acm.org/doi/10.1145/3648536.3648547
Raza SVitale JTonkin MJohnston BBillingsley RHerse SWilliams M(2022)An in-the-wild study to find type of questions people ask to a social robot providing question-answering serviceIntelligent Service Robotics10.1007/s11370-022-00411-z15:3(411-426)Online publication date: 1-Jul-2022
https://dl.acm.org/doi/10.1007/s11370-022-00411-z
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Index Terms

How do people talk with a robot?: an analysis of human-robot dialogues in the real world
1. Human-centered computing

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Published In

CHI EA '09: CHI '09 Extended Abstracts on Human Factors in Computing Systems

April 2009

2470 pages

ISBN:9781605582474

DOI:10.1145/1520340

General Chair:
Dan R. Olsen
Brigham Young University
,
Program Chairs:
Ken Hinckley
Microsoft Research
,
Meredith Ringel Morris
Microsoft Research
,
Scott Hudson
Carnegie Mellon University
,
Saul Greenberg
University of Calgary

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

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Published: 04 April 2009

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Extended-abstract

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CHI '09

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CHI '09: CHI Conference on Human Factors in Computing Systems

April 4 - 9, 2009

MA, Boston, USA

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CHI EA '09 Paper Acceptance Rate 385 of 1,130 submissions, 34%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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Cited By

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Ren YClement J(2024)Augmenting Human Teams with Robots in Knowledge Work Settings: Insights from the LiteratureACM Transactions on Human-Robot Interaction10.1145/364988413:2(1-34)Online publication date: 14-Jun-2024
https://dl.acm.org/doi/10.1145/3649884
Wadgaonkar CFreischuetz JHedaoo SKnight H(2024)VR Storytelling: Early Explorations of Minimal Social Robots in Virtual RealityProceedings of the 2024 International Symposium on Technological Advances in Human-Robot Interaction10.1145/3648536.3648547(92-100)Online publication date: 9-Mar-2024
https://dl.acm.org/doi/10.1145/3648536.3648547
Raza SVitale JTonkin MJohnston BBillingsley RHerse SWilliams M(2022)An in-the-wild study to find type of questions people ask to a social robot providing question-answering serviceIntelligent Service Robotics10.1007/s11370-022-00411-z15:3(411-426)Online publication date: 1-Jul-2022
https://dl.acm.org/doi/10.1007/s11370-022-00411-z
Völkel SBuschek DEiband MCowan BHussmann HKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Eliciting and Analysing Users’ Envisioned Dialogues with Perfect Voice AssistantsProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445536(1-15)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445536
Azhar MSklar E(2021)Analysis of empirical results on argumentation-based dialogue to support shared decision making in a human-robot team2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)10.1109/ROMAN.2016.7745220(861-866)Online publication date: 11-Mar-2021
https://dl.acm.org/doi/10.1109/ROMAN.2016.7745220
Park GNan DPark EKim KHan Jdel Pobil A(2021)Computers as Social Actors? Examining How Users Perceive and Interact with Virtual Influencers on Social Media2021 15th International Conference on Ubiquitous Information Management and Communication (IMCOM)10.1109/IMCOM51814.2021.9377397(1-6)Online publication date: 4-Jan-2021
https://doi.org/10.1109/IMCOM51814.2021.9377397
Babel FKraus JMiller LKraus MWagner NMinker WBaumann M(2021)Small Talk with a Robot? The Impact of Dialog Content, Talk Initiative, and Gaze Behavior of a Social Robot on Trust, Acceptance, and ProximityInternational Journal of Social Robotics10.1007/s12369-020-00730-013:6(1485-1498)Online publication date: 6-Jan-2021
https://doi.org/10.1007/s12369-020-00730-0
Williams TThames DNovakoff JScheutz MKanda TŜabanović SHoffman GTapus A(2018)"Thank You for Sharing that Interesting Fact!"Proceedings of the 2018 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3171221.3171246(298-306)Online publication date: 26-Feb-2018
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Wortham RTheodorou ABryson J(2017)Improving robot transparency: Real-time visualisation of robot AI substantially improves understanding in naive observers2017 26th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)10.1109/ROMAN.2017.8172491(1424-1431)Online publication date: 28-Aug-2017
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Kapadia RStaszak SJian LGoldberg K(2017)EchoBot: Facilitating data collection for robot learning with the Amazon echo2017 13th IEEE Conference on Automation Science and Engineering (CASE)10.1109/COASE.2017.8256096(159-165)Online publication date: 20-Aug-2017
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