skip to main content
10.1145/1520340.1520607acmconferencesArticle/Chapter ViewAbstractPublication PageschiConference Proceedingsconference-collections
extended-abstract

Supporting intercultural collaboration with dynamic feedback systems: preliminary evidence from a creative design task

Published: 04 April 2009 Publication History

Abstract

Intercultural collaboration is often hampered by the manner in which teams communicate, or fail to com-municate, their ideas, concerns, and feelings. Computer-mediated communication and the virtual nature of collaboration tend to exacerbate such communication issues into problems of conversation dominance, misattribution, and group conflict. New communication tools have the potential to mitigate some of these problems by augmenting individuals' and team's awareness of their communication inputs and processes. We explore how such feedback affects the communication content, attention distribution, and affective states of Chinese and American collaborators engaged in a creative de-sign task. We describe our tool, present preliminary findings from an ongoing lab experiment, and discuss next steps in our research regarding ways of detecting the impact of real-time conversation feedback in inter-cultural collaboration environments.

References

[1]
Cramton, C.D. & Hinds, P.J. (2005). Subgroup dynamics in internationally distributed teams: Ethnocentrism or cross-national learning? Research in Organizational Behavior, 26, 231--263.
[2]
DiMicco,J.M., Pandolfo, A., & Bender, W. (2004). Influencing group participation with a shared display. Proc CSCW'04. Chicago, IL, 614--623.
[3]
Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44, 350--383.
[4]
Kim, H.S. (2002). We talk, therefore we think? A cultural analysis of the effect of talking on thinking. Journal of Personality and Social Psychology, 83(4), 828--842.
[5]
Losada M., Sánchez, P., Noble, E.E. (1990). Collaborative technology and group process feedback: Their impact on interactive sequences in meetings. Proc. CSCW'90, Los Angeles, CA. 53--64.
[6]
Leshed, G., Perez, D., Hancock, J.H., Cosley, D., Birnholtz, J., Lee, S., McLeod, P.L., & Gay, G. (2009). Visualizing real-time language-based feedback on teamwork behavior in computer-mediated groups. To appear in Proceedings of CHI'09.
[7]
Masuda, T., Gonzalez, R., Kwan, L., & Nisbett, R.E. (2008). Culture and esthetic preference: Comparing the attention to context of East Asians and European Americans. Personality and Social Psychology Bulletin, 34, 1260--1275.
[8]
Pennebaker, J.W, Francis, M.E., & Booth, R.J. (2001). Linguistic Inquiry and Word Count LIWC 2001. Erlbaum.
[9]
Watson, D., Clark, L.A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scale. Journal of Personality and Social Psychology, 54, 1063--1070

Cited By

View all
  • (2022)Improving Non-Native Speakers' Participation with an Automatic Agent in Multilingual GroupsProceedings of the ACM on Human-Computer Interaction10.1145/35675627:GROUP(1-28)Online publication date: 29-Dec-2022
  • (2018)Regulating Feelings During Interpersonal Conflicts by Changing Voice Self-perceptionProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3174205(1-13)Online publication date: 21-Apr-2018
  • (2010)Visualizing language use in team conversationsCHI '10 Extended Abstracts on Human Factors in Computing Systems10.1145/1753846.1754195(4567-4582)Online publication date: 9-Apr-2010

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences
CHI EA '09: CHI '09 Extended Abstracts on Human Factors in Computing Systems
April 2009
2470 pages
ISBN:9781605582474
DOI:10.1145/1520340
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Sponsors

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 04 April 2009

Check for updates

Author Tags

  1. computer-mediated communication
  2. cross-cultural communication
  3. distributed work
  4. feedback mechanisms

Qualifiers

  • Extended-abstract

Conference

CHI '09
Sponsor:

Acceptance Rates

CHI EA '09 Paper Acceptance Rate 385 of 1,130 submissions, 34%;
Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

Upcoming Conference

CHI 2025
ACM CHI Conference on Human Factors in Computing Systems
April 26 - May 1, 2025
Yokohama , Japan

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)22
  • Downloads (Last 6 weeks)1
Reflects downloads up to 17 Feb 2025

Other Metrics

Citations

Cited By

View all
  • (2022)Improving Non-Native Speakers' Participation with an Automatic Agent in Multilingual GroupsProceedings of the ACM on Human-Computer Interaction10.1145/35675627:GROUP(1-28)Online publication date: 29-Dec-2022
  • (2018)Regulating Feelings During Interpersonal Conflicts by Changing Voice Self-perceptionProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3174205(1-13)Online publication date: 21-Apr-2018
  • (2010)Visualizing language use in team conversationsCHI '10 Extended Abstracts on Human Factors in Computing Systems10.1145/1753846.1754195(4567-4582)Online publication date: 9-Apr-2010

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Figures

Tables

Media

Share

Share

Share this Publication link

Share on social media