Christopher Lucas
ABSTRACT
One of the biggest challenges Penn State's Information Technology Services training unit faces is providing ongoing training support to participants after they attend a training session. Experience shows that extended learning happens after the class through informal discussions and on-the-job application of the skills learned in class. In exploring better ways to facilitate these informal discussions, as well as to assist in meeting the ongoing training needs of users at all Penn State locations, we have developed an online collaborative learning community. This resource allows users to participate in online conversations; view tips and tricks, and locate other informational resources in order to learn more about the many technology topics that affect their job roles at the University. This paper will focus on the process used to design and develop this online learning community, the challenges faced, the lessons learned, the positive impact on training support, and the future goals for this project.
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Index Terms
- After the class: informal training support through the Penn State technology training community
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