Shinya Ozeki
- Appel, J. J., and J. L. Woodruff (1978), "Streamlining Loop Operations", Bell Laboratories Record, June, 147-154.Google Scholar
- Aran, M. M., and K. Kang (1986), "Design of a Fast-Food Restaurant Simulation Model", In Proceedings of the 1986 International Industrial Engineering Conference, 496-499.Google Scholar
- Basu, K., and K. Blasko (1991), "Process Simulation: A Case Study of Telecommunications Operations Process", Workshop "Future Telecom Scenarios", In Proceedings of the 13th International Teletraffic Congress, 81-86.Google Scholar
- Bauer, P. M., and L. Krantz (1978), "Integrating Loop Operations Systems: Two Giants Working Together", Bell Laboratories Record, September, 217-221.Google Scholar
- Belanger, R. (1990), "MODSIM II - A Modular, Object- Oriented Language", In Proceedings of the 1990 Winter Simulation Conference, 118-122. Google ScholarDigital Library
- Blasko, K. (1992), "ISDN Provisioning: Operations Migration Challenge", in Proceedings of the 1992 Network Operations and Management Symposium, 301-311.Google ScholarCross Ref
- Boggs, P. S., and C. E. Stenard (1978), "Integrating Loop Operations Systems: Two Giants Working Together", Bell Laboratories Record, July/August, 187-190.Google Scholar
- Cartwright, R. H. T. (1982), "4TEL Automated Subscriber Line Test System", IEEE Transactions on Communication 30: 2034-2037.Google ScholarCross Ref
- Chubb, G. P., K. R. Laughery Jr., and A. A. B. Pritsker (1987), "Simulating Manned Systems", "Handbook of Human Factors", edited by G. Salvendy, 10.2., Wiley.Google Scholar
- Dobson, M. (1990), "Making it Easier in a Tourist Town", Telephone Engineer & Management 94: Sep. 1, 50-54.Google Scholar
- Fleckenstein, W. O. (1982), "Operation Support Systems: Computer Aids for the Local Exchange", Bell Laboratories Record 60: 185-193.Google Scholar
- Hickin, K. L., R. W. Ditton, and J. R. Mclntyre (1984), "SULTAN - A Computerised Test Network for Telephone Lines - Facilities and Operation", Telecommunication Journal of Australia 34:201-211.Google Scholar
- Hines, W. J., and E. L. Pinnes (1988), "Trends in the Automation of Service Provisioning", IEEE Journal on Selected Areas in Communications 6:656-661.Google ScholarDigital Library
- Johnson, D. W., G. K. Varma, and J. E. Waninski (1982), "Network Operations Planning for the Bell System", In Proceedings of the 1982 IEEE International Conference on Communications, 1D. 1.1-6.Google Scholar
- Millar, H. H., and E. A. Gunn (1990), "A Simulation Model for Assessing Fishing Fleet Performance under Uncertainty", In Proceedings of the 1990 Winter Simulation Conference, 743-748. Google ScholarDigital Library
- Noe, N. H., and E. L. Pinnes (1985), "Computer-Aided Telecommunications Service Provisioning Operations", In Proceedings of the 1985 IEEE Compint Computer Aided Technology, 283-285.Google Scholar
- Pritsker, A. A. B. (1986), "Introduction to Simulation and SLAM II", 3rd Edition, Systems Publishing Corporation, West Lafayette, Indiana. Google ScholarDigital Library
- Rogers, P., and M. T. Flanagan (1991), "On-line Simulation for Real-Time Scheduling of Manufacturing Systems", Industrial Engineering 23: 37-40.Google Scholar
- Simpson, P. H. (1990), "Give the Customer Service First", Telephone Engineer & Management 94: Jul. 15, 36-39.Google Scholar
- Takahashi, N., S. Oyamada, and M. Aso (1991), "PCS: Operations Process Control Systems for Integrated Network Operations", In Proceedings of the 1991 IEEE International Conference on Communications, 1570-1574.Google ScholarCross Ref
- Yoshida, K., T. Hirono, S. Hosokawa, and A. Nagayama (1991), "A New Automated Main Distributing Frame System Using Robot", In Proceedings of the 1991 IEEE International Conference on Communications, 977-982.Google ScholarCross Ref
Index Terms
- Customer service evaluation in the telephone service provisioning process
Recommendations
Towards individual service provisioning
IUI '03: Proceedings of the 8th international conference on Intelligent user interfacesWith the emergence of modularized component-based electronic services, such as Web Services and semantically tagged services, Individual Service Provisioning, wherein any user can be a service provider, can become a reality. We argue that there are ...
Integrating RESTful Service into BPEL Business Process on Service Generation System
SCC '13: Proceedings of the 2013 IEEE International Conference on Services ComputingNew value-added business, generated by Web service composition in BPEL, provides more powerful and flexible features. SOAP-based web services invoked in BPEL are heavy with redundant information and lower performance. RESTful Web service is brought ...
Context-oriented and transaction-based service provisioning
This paper presents our approach for service provisioning in pervasive computing environments. The presented approach is based on the usage of context-aware features and transactions during the discovery and the deployment of composite services. Context ...
Comments