india.gov.in - India's approach in constructing one-stop-solution towards e-government

ABSTRACT

Speedy advancements in ICT and the advent of the Internet have given new attributes to citizen services and thus redefining public expectations from the government and its services. Driven by demands for a more responsive government, India has been grappling with how to a one stop government solution using the best technologies to deliver services to the people. Government's use of technology, particularly Web-based Internet applications, to enhance citizen access to government services and to enable citizens to use online services is not only migrating traditionally paper-based and face-to-face services to the Internet, but also has the potential to provide citizens with the fastest and most convenient way of using government services.

E-Governance has given new dimensions to the system of governing nations and enhancing citizen services by making the process of governance and public administration much more efficient and effective. E-Government reveals the ultimate vision for public administrations and governments to undergo a huge modernisation and reorganisation. E-Governance has also played an essential role in improving governmental processes (e-administration), connecting citizens (e-citizens and e-services) and building external interactions (e-society). With the inclusion if e-governance in governing process came the concept of Single Entry National Portal i.e. One Stop Government which efficiently integrates public services from a citizen's point of view. Such Portals help the citizens and other stakeholders to have a 24x7x365 access to public service authorities and the services being provided by them at a single point.

Various Government Departments at Central, State and Local level collect, use and manage large volumes of information and services. To ensure effective access to government policymaking and operations as well as to ensure government accountability, the public needs consistent, predictable access to government information. One Stop Government Portals provide full entry to its citizens making their lives easy and smooth.

This paper discourses the significance of One Stop Government accentuating india.gov.in - the National Portal of India; a comprehensive repository of information regarding the citizen services available in India.

References

1. Anneliese M. Dickman (2007): One-stop shopping for government information (Information policy and technology series)
2. Kuno Schedler, Lukas Summermatter, and Bernhard Schmidt (2004): Managing the Electronic Government: From Vision to Practice (PB) (Research in Public Management)
3. Ramon C. Barquin, Alex Bennet, and Shereen G., Ph.D. Remez (2001): Knowledge Management: The Catalyst for Electronic Government
4. Ibrahim Kushchu (2007): Mobile Government: An Emerging Direction in E-government
5. Subhash Bhatnagar (2004): E-Government, Sage Publications, ISBN: 0761932593

Index Terms

• Applied computing

  • Computers in other domains

    • Computing in government

  • Enterprise computing