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Computers and communication design: exploring the rhetoric of HCI

Published:01 April 1994Publication History
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  1. Computers and communication design: exploring the rhetoric of HCI

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    Susan Wiedenbeck

    The authors develop a model of human-computer interaction (HCI) as rhetoric. Rhetoric is the study and practice of persuasive communication. Good interfaces mediate persuasive communication between human and machine by fostering a model of the system that instills confidence in the users, providing clear and easy steps to accomplish tasks, and arousing feelings in the users that are appropriate to their goals. The authors describe several student projects that developed interfaces from a rhetorical perspective. The experience of these projects led to three conclusions about interface design: the importance of knowing the user, of early visualization, and of documentation of project activities and decisions. This paper will be of interest mainly to nonexperts. It provides a good overview of HCI as a design discipline concerned with the design of communication.

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    • Published in

      cover image Interactions
      Interactions  Volume 1, Issue 2
      April 1994
      65 pages
      ISSN:1072-5520
      EISSN:1558-3449
      DOI:10.1145/174809
      Issue’s Table of Contents

      Copyright © 1994 ACM

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      Association for Computing Machinery

      New York, NY, United States

      Publication History

      • Published: 1 April 1994

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