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Case-based reasoning: business applications

Published:01 March 1994Publication History
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References

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        Giuseppina Carla Gini

        Case-based reasoning is a problem-solving process that evolved from research performed by R. Schank and his colleagues at Yale University in the 1980s. The solution is obtained by retrieving the closest stored cases that have been solved in the past, and adapting their solutions to solve the new cases. The system starts from a base of cases and grows by adding new solved cases. The paper describes the most successful applications of this paradigm of problem solving. Allen stresses that in most cases, the approach was chosen because it was considered too expensive to build a database of rules, as is typically done in expert systems. The methodology for building a case-based application is divided into three phases: case-base design, initial development of cases, and ongoing development and maintenance. The development is partially supported by some commercial products, but they still need improvement and broader distribution. The paper addresses software managers and software engineers to propose this paradigm, which is still relatively new in real applications, for building knowledge-based systems. It deserves this task.

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          cover image Communications of the ACM
          Communications of the ACM  Volume 37, Issue 3
          March 1994
          105 pages
          ISSN:0001-0782
          EISSN:1557-7317
          DOI:10.1145/175247
          Issue’s Table of Contents

          Copyright © 1994 ACM

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          • Published: 1 March 1994

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