Abstract
Technology can play a crucial role in supporting museum visitors and enhancing their overall museum visit experiences. Visitors coming to a museum do not want to be overloaded with information, but to receive the relevant information, learn, and have an overall interesting experience. To serve this goal, a user-friendly and flexible system is needed. The design of such a system poses several challenges that need to be addressed in parallel. The user interface should be intuitive and let the visitors focus on the exhibits, not on the technology. Content and delivery must provide relevant information and at the same time allow visitors to get the level of detail and the perspectives in which they are interested. Personalization may play a key role in providing relevant information to individuals. Yet, since visitors tend to visit the museum in small groups, technology should also contribute to and facilitate during-the-visit communication or post-visit group interaction. The PIL project applied at the Hecht museum extended the research results of the PEACH project and tried to address all of these considerations. Evaluation involving users substantiated several aspects of the design.
- Alfaro, I., Nardon, M., Pianesi, F., Stock, O., and Zancanaro, M. 2004. Using cinematic techniques on mobile devices for cultural tourism. Inform. Tech. Tourism 7, 2, 223--230.Google Scholar
- Ardissono L., Goy, A., Petrone, G., Segnan, M., and Torasso, P. 2003. INTRIGUE: Personalized recommendation of tourist attractions for desktop and handset devices. Appl. Artif. Intell. 17, 8--9, 687--714.Google ScholarCross Ref
- Ardissono, L. and Petrelli, D. 2008. Preface to a special issue on personalizing cultural heritage exploration. User Model. User-Adapt. Interact. 18, 383--387. Google ScholarDigital Library
- Banos, H. 1995. Writing exhibition texts. In Text in the Exhibition Medium, Québec: Société des musées québécois and Musée de la civilisation, A. Blais, Ed., 205--228.Google Scholar
- Baus, J., Cheverst, K., and Kray, C. 2005. A survey of map-based mobile guides. In Map-based Mobile Services -- Theories, Methods and Implementations, L. Meng, A. Zipf, and T. Reichenbacher, Eds. 197--213. Springer, Heidelberg.Google Scholar
- Baus, J., Krüger, A., and Wahlster, W. 2002. A resource-adaptive mobile navigation system. In Proceedings of the 7th International Conference on Intelligent User Interfaces (IUI), 15--22. Google ScholarDigital Library
- Bellotti, F., Berta, R., De Gloria, A., and Margarone, M. 2002. User testing a hypermedia tour guide. IEEE Pervasive Comput. 1, 2, 33--41. Google ScholarDigital Library
- Berkovsky, S. Gorfinkel, A., Kuflik, T., and Manevitz, L. 2006. Case-based to content-based user model mediation. In Proceedings of the Workshop on Ubiquitous User Modeling, (in conjunction with the 17th European Conference on Artificial Intelligence) (ECAI), 1--4.Google Scholar
- Bohnert, F., Zukerman, I., Berkovsky, S., Baldwin, T., and Sonenberg, L. 2008. Using interest and transition models to predict visitor locations in museums. AI Commun. 21, 2--3, 195--202. Google ScholarDigital Library
- Bright, A., Kay, J., Ler, D., Ngo, K., Niu, W., and Nuguid, A. 2005. Adaptively recommending museum tours. In Proceedings of the Ubicomp Workshop Smart Environments and Their Applications to Cultural Heritage. http://smart.arces.unibo.it/pdf/04-Adaptively-Recommending_Bright.pdf.Google Scholar
- Brooke, J. 1996. SUS: A ‘quick and dirty’ usability scale. In Usability Evaluation in Industry. W. Jordan, B. Thomas, B. A. Weerdmeester, and I. L. McClelland, Eds. Taylor and Francis, London, 189--194.Google Scholar
- Busetta, P., Donà, A., and Nori, M. 2002. Channeled multicast for group communications. In Proceedings of the 1st International Joint Conference on Autonomous Agents and Multiagent Systems, 1280--1287. Google ScholarDigital Library
- Busetta, P., Merzi, M., Rossi, S., and Legras, F. 2003. Intra-role coordination using group communication: A preliminary report'. In Proceedings of the International Workshop on Agent Communication Languages and Conversation Policies, 231--253.Google Scholar
- Callaway, C., Not, E, Novello, A., Rocchi, C., Stock, O., and Zancanaro M. 2005. Automatic cinematography and multilingual NLG for generating video documentaries. Artif. Intell. 165, 1, 57--89. Google ScholarDigital Library
- Cheverst, K., Davies, N., and Mitchell, K. 2002. The role of adaptive hypermedia within a context-aware tourist GUIDE. Comm. ACM, (Special Issue on adaptive Web-based Systems and Adaptive Hypermedia.) 45, 5, 47--51. Google ScholarDigital Library
- Costantini, S., Mostarda, L., Tocchio, A., and Tsintza., P. 2008 DALICA: Agent based ambient intelligence for cultural-heritage scenarios. IEEE Intell. Syst. 23, 2, 34--41. Google ScholarDigital Library
- Cox, R., O'Donnell, M., and Oberlander, J. 1999. Dynamic versus static hypermedia in museum education: An evaluation of ILEX, the intelligent labelling explorer, in Proceedings of the Artificial Intelligence in Education Conference.Google Scholar
- Damiano, R., Gena, C., Lombardo, V., Nunnari, F., and Pizzo, A. 2008. A stroll with Carletto: Adaptation in drama-based tours with virtual characters. User Model. User-Adapt. Interact. 18, 417--453. Google ScholarDigital Library
- Davies, N., Cheverst, K., Mitchell, K., and Efrat, A. 2001. Using and determining location in a context-sensitive tour guide. Comput. 34, 8, 35--41. Google ScholarDigital Library
- Diaper, D., Ed. 1989. Task Analysis for Human-Computer Interaction. Ellis Horwood. Google ScholarDigital Library
- Dini, R., Paternò, F., and Santoro, C. 2007. An environment to support multi-user interaction and cooperation for improving museum visits through games. In Proceedings of the 9th International Conference on Human Computer Interaction with Mobile Devices and Services (MobileHCI), Vol. 309. ACM, New York, 515--521. Google ScholarDigital Library
- Economou, M. 1997. The evaluation of multimedia application for gallery interpretation: The Euesperides project in Oxford. In Museum Interactive Multimedia 1997: Cultural Heritage Systems, Design and Interfaces. D. Bearman and J. Trant, Eds. 218--226.Google Scholar
- Falk, H. J. and Dierking, L. D. 1992. The Museum Experience. Whalesback Books, Washington.Google Scholar
- Falk, H. J. and Dierking, L. D. 2000. Learning from Museums: Visitor Experience and the Making of Meaning. Rowman & Littlefield, New-York.Google Scholar
- Falk, H. J. 2009. Identity and The Museum Visit Experience. Walnut Creek CA. Left Coast press.Google Scholar
- Filippini-Fantoni, S. 2003. Personalization through IT in museums. Does it really work? The Case of the Marble Museum Website. In Proceedings of the International Conference on Hypermedia and Interactivity in Museums (ICHIM), an International Conference. Paris, Louver: Archives & Museums Informatics Tech. rep. 1--16.Google Scholar
- Fleck, M., Frid, M., Kindberg, T., O'Brien-Strain, E., Rajani, R., and Spasojevic, M. 2002. From informing to remembering: Ubiquitous systems in interactive museums. Perv. Comput. 1, 2, 13--21. Google ScholarDigital Library
- Garzotto, F., Cinotti, T., and Pigozzi, M. 2003. Designing multi-channel web frameworks for cultural tourism applications: The MUSE case study. Selected Papers from Museums and the Web. Toronto Archives & Museums Informatics. Toronto.Google Scholar
- Grasso, A., Koch, M., and Snowdon, D. 1998. Campiello—New user interface approaches for community networks. In Proceedings of the Workshop on Designing Across Borders: The Community Design of Community Networks (CSCW).Google Scholar
- Gruen, D. 2002. Storyboarding for design: An overview of the process. Lotus res. http://domino.research.ibm.com/cambridge/research.nsf/0/ebcd159a81a43e36852569200067d59e/$FILE/Techreport%202000.03.PDF.Google Scholar
- His, S. 2003 A study of user experiences mediated by nomadic web content in a museum. J. Comput. Assist. Learn. 19, 3, 308--319.Google ScholarCross Ref
- Jaén, J., Mocholí, J. A., Esteve, J. M., Bosch, V., and Canós, J. H. 2005. MoMo: Enabling social multimedia experiences in hybrid museums. International Workshop: Re-Thinking Technology in Museums: Towards a New Understanding of People's Experience in Museums. http://www.idc.ul.ie/museumworkshop/Papers/Jaen.pdf.Google Scholar
- Kahanov, Y., Kashtan, N., Katz, S., Kuflik, T., Graziola, I., Rocchi, C., Stock, O., and Zancanaro, M. 2006. Preparing personalized multimedia presentation for a mobile museum visitors' guide: A Methodological Approach. In Proceedings of Museums and the Web.Google Scholar
- Kirakowski, J. and Vereker, N. 1998. RESPECT: User-Centred Requirements Handbook. http://www.effin.org/Dokumenter/Framework/Respect.pdf.Google Scholar
- Kray, C. and Baus, J. 2003. A survey of mobile guides. In Proceedings of the HCI in Mobile Guides Workshop at the Fifth International Symposium on Human Computer Interaction with Mobile Devices and Services.Google Scholar
- Kuflik, T., Jbara, S., Soffer, P., and Stock, O. 2007. Context-aware communication services in “Active Museums”. Proceedings of Software Science Technology, and Engineering (SWESTE).Google Scholar
- Leinhardt, G. and Knutson, K. 2004. Listening in on Museum Conversations. Alta Mira Press.Google Scholar
- Lewis, C. and Rieman, J. 1995. Getting to know users and their tasks. In Readings in Human-Computer Interaction: Toward the Year 2000. R. M. Baecker, J. Grudin, W. A. S. Buxton, and S. Greenberg, Eds. Morgan Kaufmann Publishers, Inc., San Francisco. Google ScholarDigital Library
- Lim, M. Y., Aylett, R., and Jones, C. M. 2005. Affective guide with attitude. In Proceedings of the 1st International Conference on Affective Computing and Intelligent Interaction. 772--779. Google ScholarDigital Library
- Liu, H. 2007. Social network profiles as taste performances. J. Comput.-Mediat. Comm. 13, 1, article 13. http://jcmc.indiana.edu/vol13/issue1/liu.html.Google ScholarDigital Library
- Long, S., Kooper, R., Abowd, G. D., and Atkeson, C. G. 1999. Rapid prototyping of mobile context-aware applications: The Cyberguide case study. In Proceedings of 1st International Symposium on Handheld and Ubiquitous Computing, (HUC), 52--66.Google Scholar
- Manning, A. and Sims, G. 2004. The Blanton iTour—An interactive handheld museum guide experiment. Museums and the Web 2004. www.archimuse.com/mw2004/papers/manning/manning.htmlGoogle Scholar
- Not, E., Petrelli, D., Stock, O., Strapparava, C., and Zancanaro, M. 1997. Person-oriented guided visits in a physical museum. In Museums Interactive Multimedia 1997: Cultural Heritage Systems. Design and Interfaces. Selected Papers from (ICHIM), D. Bearman and J. Trant, Eds. Archives & Museum Informatics, Paris, 69--79.Google Scholar
- Not, E., Petrelli, D., Sarini, M., Stock, O., Strapparava, C., and Zancanaro, M. 1998. Hypernavigation in the physical space: Adapting presentations to the user and to the situational context. New Rev. Hypermedia Multimedia J. 4, 33--45.Google ScholarCross Ref
- O'Grady, M. J. and O'Hare, G. M. P. 2004. Just-in-time multimedia distribution in a mobile computing environment. IEEE Multimedia, 11, 4, 62--74. Google ScholarDigital Library
- O'Hara, K., Kindberg, T., Glancy, M., Baptista, L., Sukumaran, B., Kahana, G., and Rowbotham, J. 2007. Collecting and sharing location-based content on mobile phones in a zoo visitor experience. Comput. Support. Coop. Work 16, 1--2, 11--44. Google ScholarDigital Library
- Oppermann, R. and Specht, M. 1999. A nomadic information system for adaptive exhibition guidance. In Cultural Heritage Informatics 1999: Selected Papers From ICHIM 99, D. Bearman and J. Trant, Eds. 103--110.Google Scholar
- Petrelli, D. and Not, E. 2005. User-centred design of flexible hypermediafor a mobile guide: Reflections on the hyperaudio experience. User Model. User-Adapt. Interact. 15, 303--338. Google ScholarDigital Library
- Proctor, N. and Burton, J. 2004. Tate modern multimedia tour pilots. In Learning with Mobile Devices, (LSDA), J. Attewell and C. Savill-Smith, Eds. London, 127--130.Google Scholar
- Rantonen, M., Oulosvirta, A., Blom, J., Titta, S., and Mäntylä, M. 2004. InfoRadan: Group and public messaging in the mobile context. In Proceedings of Nordic Forum For Human-Computer Interaction Research, 131--140. ACM Press. Google ScholarDigital Library
- Raptis, D., Tselios, N., and Avouris, N. 2005. Context-based design of mobile applications for museums: A surveyof existing practices. In Proceedings of the 7th International Conference on Human Computer Interaction with MobileDevices and Services, 153--160 Google ScholarDigital Library
- Rocchi, C., Stock, O., Zancanaro, M., Pianesi, F., and Tomasini, D. 2009. Persuasion at the museum café: Initial evaluation of a tabletop display influencing group conversation. In Proceedings of the Symposium on Persuasive Technology and Digital Behaviour Intervention (in Conjunction with the AISB Convention).Google Scholar
- Sarini, M. and Strapparava, C. 1998. Building a user model for a museum exploration and information-providing adaptive system. In Proceedings of the 2nd Workshop on Adaptive Hypertext and Hypermedia (HYPERTEXT).Google Scholar
- Serrell, B. 1996. Exhibit Labels—An Interpretive Approach. Altamira Press, Walnut Creek.Google Scholar
- Stock, O. and Callaway, C. 2009. Multiple coordinated mobile narratives as a catalyst for face-to-face group conversation. In Proceedings of 2nd International Conference on Interactive Digital Storytelling (ICIDS). Google ScholarDigital Library
- Stock, O. and Zancanaro, M., Eds. 2007. PEACH: Intelligent Interfaces for Museum Visits. Cognitive Technologies Series, Springer, Berlin. Google ScholarDigital Library
- Stock, O., Zancanaro, M., Busetta, P., Callaway, C., Krüger, A., Kruppa, M., Kuflik, T., Not, E., and Rocchi, C. 2007. Adaptive, intelligent presentation of information for the museum visitor in PEACH. User Modell. User-Adapt. Interact. 17, 3, 257--304. Google ScholarDigital Library
- Sung, Y., Chang, K., Hou, H., and Chen, P. 2010. Designing an electronic guidebook for learning engagement in a museum of history. Comput. Hum. Behav. 26, 1, 74--83. Google ScholarDigital Library
- Szymanski, M., H., Aoki, P., M., Grinter, R., E., Hurst, A., Thornton, J., D., and Woodruff, A. 2008. Sotto Voce: Facilitating social learning in a historic house. Comput. Support. Coop. Work 17, 5--34. Google ScholarDigital Library
- Wang, Y., Aroyo, L., Stash, N., Sambeek, R., Schuurmans Y., Schreiber, G., and Gorgels, P. 2009. Cultivating personalized museum tours online and on-site. J. Interdisciplinary Sci. Rev. 34, 2, 141--156.Google Scholar
- Zancanaro, M., Kuflik, T., Boger, Z., Goren-Bar, D., and Goldwasser, D. 2007. Analyzing museum visitors' behavior patterns. In Proceedings of the 11th International Conference, on User Modeling (UM). 238--246. Google ScholarDigital Library
Index Terms
- A visitor's guide in an active museum: Presentations, communications, and reflection
Recommendations
Design and Evaluation of a Visitor Guide in an Active Museum
Part II of Essays Dedicated to Yaacov Choueka on Language, Culture, Computation. Computing of the Humanities, Law, and Narratives - Volume 8002Most often visitors come to a museum with limited time available and want to get the right information for their interest. In such scenario, where there is an overload of information to be delivered in a relatively short time, technology may play a ...
Museum Visitor Experiences Based on Hyperspectral Image Data
Human-Computer Interaction – INTERACT 2023AbstractHyper- and multispectral imaging allows to collect data from specific wavelength ranges or across the electromagnetic spectrum, including frequencies that are imperceivable for humans. As non-invasive imaging techniques, it has been used in the ...
Designing for meaningful visitor engagement at a living history museum
NordiCHI '12: Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through DesignThis paper presents an interactive installation designed to facilitate and support visitor engagement in a living history museum. Little research thus far has explored how interaction design can bring added value to living history museums, although they ...
Comments