Karen McRitchie
ABSTRACT
It has been 10 years since the Student Technology Consultant program at Grinnell College began. It started with 10-12 students who answered phones at the campus Helpdesk and has evolved into a program that enriches the students learning and work experience for their future careers. A common issue for departments who utilize student works is keeping them engaged with their job. The students have to enjoy working as well as getting some kind of reward for their efforts. With small budgets, this can often be a challenge for the IT departments.
Once you hire the right people and they complete the training program, there are many other ways to keep them engaged in their work, so that you are able to benefit from their work during their tenure with the college or university. At Grinnell College, I have implemented a student leadership team, project leadership, certification programs, a special senior achievement, volunteer opportunities and social events which all contribute to the successful retention of the student staff. In 10 years, I have had only a a few students be terminated or quit their job with IT Services.
Explore the ways in which you can engage your student staff, keep them motivated and create an amazing team that will not only benefit the technology users on campus, but also give them opportunities for learning and experience that will benefit their future endeavors.
- http://activeinterview.com/Google Scholar
- https://sites.google.com/site/grinnelltc/faqGoogle Scholar
- http://helpdesk.grinnell.edu/Google Scholar
- http://www.meebo.com/Google Scholar
Index Terms
- Superstar student staff teams
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