Michael A. Cusumano
Abstract
How the U.S. Postal Service might improve the efficiency of its delivery platform.
- Donahoe, P. (U.S. Postmaster General) United States Postal Service: Changing from 6-day to 5-day delivery. Unpublished memo for the MIT Sloan Fellows Program, Seminar in Leadership, Fall 2011.Google Scholar
- Greenhouse, S. Next-day mail faces postal service cuts. The New York Times (Dec. 5, 2011).Google Scholar
- Leonard, D. The postal service is running out of options. Bloomberg Business Week (June 5, 2011).Google Scholar
Index Terms
- Can services and platform thinking help the U.S. Postal Service?
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