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Index Terms
- The assessment of end-user training needs
Recommendations
End-user training methods: what we know, need to know
End-User Training (EUT) has enjoyed a rich tradition of research in Information Systems. However, with the growing pace of change in technology and the dynamic nature of business, organizations are spending an increasing amount of money on end-user ...
Training for end-user computing: are basic abilities enough for learning?
SIGCPR '86: Proceedings of the twenty-second annual computer personnel research conference on Computer personnel research conferenceThe goal of this paper is to emphasize that the design of effective end-user computing (EUC) training programs constitutes an important role to be undertaken by the MIS organization. Results of a study conducted under the EUC training/learning framework ...
Organizing End-User Training: A Case Study of an E-Bank and its Elderly Customers
Introducing information systems into organizations initiates a change in human behaviors, which is often perceived as obtrusive and distracting. End-user training may help manage this challenge by getting the users familiar with the system and its ...
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