Kerim Tumay
ABSTRACT
This introductory tutorial provides an overview of business process simulation, describes the modeling and analysis considerations, and lists typical model input, simulation and output requirements. A classification of simulation software products is provided to aid the user in understanding the business process simulation tools. Finally, a simulation exercise is presented to illustrate the power and suitability of simulation for analyzing a business process.
- Gladwin B., and K. Tumay. 1994. Modeling Business Processes With Simulation Tools. In Proceedings of the 1994 Winter Simulation Conference, ed. J.D. Tew, S. Manivannan, D.A. Sadowski, and A.F. Seila, 114- 121. Institute of Electrical and Electronics Engineers, Orlando, Florida. Google Scholar
Digital Library
- HarreU, C.R., and K. Tumay. 1995. Simulation Made Easy: A Manager's Guide. Norcross, Georgia: IE Management Press.Google Scholar
- Harrington, H.J. 1991. Business Process Improvement. New York, New York: McGraw-Hill.Google Scholar
- Davenport, T.H. 1993. Process Innovation. Boston, Massachusetts: Harvard Business School Press.Google Scholar
- Youngblood M.D. 1994. Eating The Chocolate Elephant. Richardson, Texas: Micrografx inc.Google Scholar
Index Terms
- Business process simulation
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