Alexildo Velozo Vaz
ABSTRACT
This work describes two deployments of wikis in a Brazilian mining company, in order to improve work process in a collaborative way. In the first case, a wiki was developed to replace a glossary as part of engineering standardization. In the second case, the purpose was to improve scripts used by help-desk attendants in a Shared Services Center (SSC). We found that, despite been a powerful tool, the deployment of a wiki needs a well defined target aligned to the strategy, a champion, good initial content, and constant training.
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Index Terms
- Two corporate wiki applications for process improvement
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