research-article

Integrating argumentation technologies and context-based search for intelligent processing of citizens' opinion in social media

Authors:

Carlos Chesñevar,

Ramón BrenaAuthors Info & Claims

ICEGOV '12: Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance

Pages 166 - 170

https://doi.org/10.1145/2463728.2463762

Published: 22 October 2012 Publication History

Abstract

Nowadays, governments are adopting Web 2.0 technologies for interacting with citizens, empowering them to share their views, react to issues of their concern and form opinion. In particular, social media play an important role in this context, due to their widespread use. For governments, a major technical challenge is the lack of automated intelligent tools for processing citizens' opinion in government social media. At the same time, during the last decade, argumentation theory has consolidated itself in Artificial Intelligence as a new paradigm for modeling common sense reasoning, with application in several areas, such as legal reasoning, multiagent systems, and decision support systems, among others. This paper outlines an argument-based approach for overcoming such challenge, combined with context-based information retrieval. Our ultimate aim is to combine context-based search and argumentation in a collaborative framework for managing (retrieving and publishing) service- and policy-related information in government-use social media tools.

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Cited By

Chesñevar CCollazos CMaguitman A(2022)Computational Argumentation for Supporting Learning Processes: Applications and ChallengesHandbook on Intelligent Techniques in the Educational Process10.1007/978-3-031-04662-9_9(161-183)Online publication date: 16-Jun-2022
https://doi.org/10.1007/978-3-031-04662-9_9
Alryalat MRana NSahu GDwivedi YTajvidi M(2019)Use of Social Media in Citizen-Centric Electronic Government ServicesCrowdsourcing10.4018/978-1-5225-8362-2.ch047(952-977)Online publication date: 2019
https://doi.org/10.4018/978-1-5225-8362-2.ch047
Alryalat MRana NDwivedi YSahu GTajvidi M(2017)Use of Social Media in Citizen-Centric Electronic Government ServicesInternational Journal of Electronic Government Research10.4018/IJEGR.201707010413:3(55-79)Online publication date: 1-Jul-2017
https://dl.acm.org/doi/10.4018/IJEGR.2017070104
Show More Cited By

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Integrating argumentation technologies and context-based search for intelligent processing of citizens' opinion in social media

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cover image ACM Other conferences

ICEGOV '12: Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance

October 2012

547 pages

ISBN:9781450312004

DOI:10.1145/2463728

Conference Chairs:
David Ferriero
National Archives and Records Administration
,
Theresa Pardo
University at Albany
,
Haiyan Qian
UN Department of Economic and Social Affairs
,
Editors:
J. Ramon Gil-Garcia
Centro de Investigación y Docencia Económicas, Mexico
,
Natalie Helbig
Center for Technology in Government, SUNY, United States
,
Adegboyega Ojo
United Nations University, Macao

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Macao Foundation, Macao SAR Govt: Macao Foundation, Macao SAR Government
University at Albany - State University of New York: University at Albany - State University of New York

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 22 October 2012

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Research-article

Funding Sources

Consejo Nacional de Investigaciones Científicas y Técnicas
LACCIR (Latinamerican and Caribbean Collaborative ICT Research)
Consejo Nacional de Ciencia y Tecnología
Microsoft Research
Inter-American Development Bank

Conference

ICEGOV '12

Sponsor:

Macao Foundation, Macao SAR Govt
University at Albany - State University of New York

ICEGOV '12: 6th International Conference on Theory and Practice of Electronic Governance

October 22 - 25, 2012

New York, Albany, USA

Acceptance Rates

ICEGOV '12 Paper Acceptance Rate 23 of 98 submissions, 23%;

Overall Acceptance Rate 350 of 865 submissions, 40%

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Cited By

Chesñevar CCollazos CMaguitman A(2022)Computational Argumentation for Supporting Learning Processes: Applications and ChallengesHandbook on Intelligent Techniques in the Educational Process10.1007/978-3-031-04662-9_9(161-183)Online publication date: 16-Jun-2022
https://doi.org/10.1007/978-3-031-04662-9_9
Alryalat MRana NSahu GDwivedi YTajvidi M(2019)Use of Social Media in Citizen-Centric Electronic Government ServicesCrowdsourcing10.4018/978-1-5225-8362-2.ch047(952-977)Online publication date: 2019
https://doi.org/10.4018/978-1-5225-8362-2.ch047
Alryalat MRana NDwivedi YSahu GTajvidi M(2017)Use of Social Media in Citizen-Centric Electronic Government ServicesInternational Journal of Electronic Government Research10.4018/IJEGR.201707010413:3(55-79)Online publication date: 1-Jul-2017
https://dl.acm.org/doi/10.4018/IJEGR.2017070104
Dwivedi YRana NTajvidi MLal BSahu GGupta A(2017)Exploring the Role of Social Media in e-GovernmentProceedings of the 10th International Conference on Theory and Practice of Electronic Governance10.1145/3047273.3047374(97-106)Online publication date: 7-Mar-2017
https://dl.acm.org/doi/10.1145/3047273.3047374
Chesnevar CMaguitman AGonzález MEstevez E(2016)Opinion Aggregation and Conflict Resolution in E-Government PlatformsInterdisciplinary Perspectives on Contemporary Conflict Resolution10.4018/978-1-5225-0245-6.ch011(183-203)Online publication date: 2016
https://doi.org/10.4018/978-1-5225-0245-6.ch011
Vakali AMilonaki AGkrosdanis I(2016)Smart Cities Tales and TrailsInternet Science10.1007/978-3-319-45982-0_24(278-290)Online publication date: 25-Aug-2016
https://doi.org/10.1007/978-3-319-45982-0_24
Gabbriellini STorroni P(2015)Microdebates: Structuring debates without a structuring tool1AI Communications10.3233/AIC-15069029:1(31-51)Online publication date: 23-Oct-2015
https://doi.org/10.3233/AIC-150690
Grosse KGonzález MChesñevar CMaguitman A(2015)Integrating argumentation and sentiment analysis for mining opinions from TwitterAI Communications10.3233/AIC-14062728:3(387-401)Online publication date: 17-Jul-2015
https://doi.org/10.3233/AIC-140627
Chesñevar CMaguitman AGonzález MEstevez EJanssen MBarbosa L(2014)Empowering citizens through opinion mining from twitter-based argumentsProceedings of the 8th International Conference on Theory and Practice of Electronic Governance10.1145/2691195.2691282(275-278)Online publication date: 27-Oct-2014
https://dl.acm.org/doi/10.1145/2691195.2691282
Chesñevar CMaguitman AEstevez EOsman NSierra CMellouli SLuna-Reyes LZhang J(2013)E2 participationProceedings of the 14th Annual International Conference on Digital Government Research10.1145/2479724.2479772(279-280)Online publication date: 17-Jun-2013
https://dl.acm.org/doi/10.1145/2479724.2479772
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