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Quality assurance model for e-governance projects: a case study on e-counseling

Published:22 October 2012Publication History

ABSTRACT

Ensuring quality for any software application, especially in the domain of e-Governance is a challenging task. This is because a slight mistake will not only jeopardize sensitive functions of a government but can adversely affect a large section of the society and may lead to aversion in the minds of the public towards use of ICT in governmental functions. Several standards have been followed in software development but quality assurance has remained as an active area of research especially for the e-Governance applications. In this paper we investigate certain quality parameters which are relevant to e-Governance applications and propose a quality assurance model which can be followed while developing different applications. As a proof-of-concept we have considered a very successful project called "e-Counseling" which was implemented in one of the backward states of India to facilitate student admission to different professional courses. The project not only helped in streamlining student admission but helped students in rural areas living at remote locations of the state of Orissa to participate in the admission process without having to travel long distances. Initial criticism because of unsatisfactory performance led to the present study to come up with a quality assurance model which can be followed for the success of the project.

References

  1. IEEE Standard for Software Quality Assurance Plans, IEEE Std 730-1998 (Revision of IEEE Std 730-1989).Google ScholarGoogle Scholar
  2. Michalis, X., Software Metrics and Measurements, In "Encyclopedia of E-Commerce, E-Government and Mobile Commerce", Mehdi Khosrow-Pour (Ed.), Idea Group Publishing, ISBN: 1-59140-799-0, 2006, 1029--1036.Google ScholarGoogle Scholar

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  1. Quality assurance model for e-governance projects: a case study on e-counseling

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                    cover image ACM Other conferences
                    ICEGOV '12: Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
                    October 2012
                    547 pages
                    ISBN:9781450312004
                    DOI:10.1145/2463728

                    Copyright © 2012 Authors

                    Publisher

                    Association for Computing Machinery

                    New York, NY, United States

                    Publication History

                    • Published: 22 October 2012

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                    Acceptance Rates

                    ICEGOV '12 Paper Acceptance Rate23of98submissions,23%Overall Acceptance Rate350of865submissions,40%

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