Krzysztof Redlarski
ABSTRACT
Many companies implementing new IT projects encounter numerous problems with ensuring good final product usability. The strong market competition they experience often results in necessity of undertaking difficult decisions with regard to cost minimization. This may force cuts in usability expertise and consulting, most often by limiting end-user participation in the project. However, it may also result in serious consequences for the final quality of the product being developed.
The paper discusses the outcomes of a study conducted among Polish companies. The core analysis includes conclusions from a study done with fifteen IT project managers on end-user participation and their impact on the final product usability.
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Index Terms
- The impact of end-user participation in IT projects on product usability
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